ConnectWise Podcast Network

Master Services Agreements (MSAs) and Service Level Agreements (SLAs) are the foundation of your business relationships. They set expectations when certain issues arise and how both parties are responsible for handling them. However, MSPs don’t always understand how important it is to build strong contractual documents.

On this episode of MSPradio, we chat with Tom Fafinski, Co-Founder of Virtus Law. Tom works frequently with MSPs and provides us with proven tips to improve your client agreements and build better foundations for your business relationships.

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Increasing profitability is a key priority for all MSPs. In theory, this is easy to do. In practice, it’s hard to know where to look. However, analyzing your financials is one of the best ways to find new revenue opportunities and increase your profitability.

On this week’s episode of MSPradio, we chat with Larry Cobrin, Co-Founder of MSP CFO, a dedicated MSP tool that allows you to easily analyze data from your PSA and find ways to increase the profitability of your clients. Tune in now and learn how you can find meaning in your data.

Your website is your storefront these days, and also the hub of all your online marketing initiatives. Websites are critical to your marketing success, yet many MSPs will neglect their website as an afterthought. Your website is not something you can just setup and have live on its own. You need to continuously update and optimize your site for it to work for you.

On this episode of MSPradio, we talk with Julia Beebe, Marketing Manager and website optimizer at Continuum, and Brandon Garcin, Content Marketing Manager at Continuum, to discuss how MSPs can improve their website, fuel it with content, and use the two to drive leads and business growth.

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The Internet of Things is most definitely a major buzzword in the technology world. The concept seems like a lot to take in; machines talking to machines, every object connected to web, what to do with all that data. However, this shift in connectivity will leave huge opportunities for MSPs and the businesses that they serve.

On this episode of MSPradio, we chat with Steve Hilton, Co-Founder and Analyst at MachNation, to talk about the Internet of Things and how it will affect managed services providers in the future.

Patching is an incredibly important service that MSPs provide to their clients. In fact, it can even be used a differentiator between your services versus your competition. Practicing smart patching procedures will make you a more effective services provider and add value to your clients. On the contrary, ignoring these best practices can lead to a number of issues.

On this episode of MSPradio, we chat with Joel Kennedy, Director of Technical Account Management at Continuum and Shauna Peters, Technical Account Manager at Continuum, to discuss patching best practices and how MSPs can use them to improve their overall quality of service to their clients.

Tickets are the lifeblood of an MSP, however, they can also be the downfall of an MSP. Managed Services Providers deal with A LOT of tickets on a daily basis; so many that they can eat up a lot of your technicians’ time. Finding ways to effectively monitor, remediate and complete tickets is one of the key components of maintaining profitability.

On this episode of MSPradio, we chat with Rich Akullian, Business Development Manager at Autotask, to talk about how MSP can be efficient and effective with their ticketing systems, and leverage them to grow their business and improve profitability.

As mobile device usage has continued to grow, so too has the opportunity for managed IT services providers. In fact, it's predicted that by 2018, the average professional will have 10 web-connected devices. With the growing number of devices per individual, the need for MDM solutions becomes more and more obvious, yet many MSPs neglect this very fact.

On this episode of MSPradio, we chat with Jay McBain, Co-Founder of ChannelEyes and Francois Daumard, VP of Channels at Fiberlink, about the MDM opportunity for MSPs and how they can take advantage.

Are you forgetting about mobile device management? Tune in to this week’s episode to learn how to take advantage.

No Managed Services Provider has ever had the problem of having too many good employees. Finding and retaining top talent as an MSP can be very difficult, especially when it comes to your sales team, which is a key area to focus on if you want to grow your business.

On this episode of MSPradio, we chat with Mike Schdmitmann of 4-Profit about finding and retaining top sales talent for your MSP business. Mike has extensive experience as a sales professional and working with MSPs to help them build successful sales teams.

Tune in to this week’s episode of MSPradio!

With the recent July 4th holiday, we’re taking a step back on MSPradio to pay tribute to our nation’s veterans. It’s not always easy for veterans to return home from service, yet they have many skills to offer their employers that universities alone simply can’t teach.

On this week’s episode of MSPradio, we speak with Brian Stann, CEO of Hire Heroes USA, an organization devoted to helping veterans find work and return back to a normal civilian life after serving. Brian, a veteran himself, tells us about some of the skills he learned while serving, and outlines some of the struggles veterans face when looking for civilian work.

Continuum recently sponsored a local Boston event called TechJam, where the city helped bring together local bands and local companies, ranging from small startups to large enterprises, to enjoy music, food, drinks and networking.

I had the chance to walk around the event and interview some of the interesting companies I met, which I compiled into a special radio episode. While we’ve focused on a number of business issues on the show, I thought it’d be fun to take a step back and do something different. Given that we’re all technology fans, I thought you’d enjoy hearing about some of Boston’s most innovative companies, so tune into this week’s episode of MSPradio!