In this episode, host Tessa Norman is joined by James Williams, a Senior Manager in PwC’s Banking Conduct team, and Lin Yang, a Senior Manager in PwC’s Technology, Data and Analytics team, to share reflections on firms’ implementation of the FCA’s Consumer Duty.

Our expert guests explore firms’ transition from project mode to business-as-usual,and how they can leverage innovative technology and data solutions to meet the ongoing demands of the Duty and deliver better customer outcomes in a sustainable way. Our guests also discuss where the FCA is focusing its supervisory attention and how its approach is likely to evolve over time.

You can contact our PwC speakers if you’d like to discuss any of the topics covered, at [email protected], [email protected], [email protected]. 

To hear more from us on Risk & Regulation, you can access our regular publications at this site: https://www.pwc.co.uk/industries/financial-services/understanding-regulatory-developments.html