Consumer Fight Back

On the BBC’s Scam Safe Week, Holly & the team investigate a scam holiday booking and try to track down the fraudsters behind it.

When Claire booked a stay at a holiday villa for her family she had no idea that the person she’d booked with was a scammer. Alarm bells started ringing when the listing disappeared from the website & she feared she’d lost nearly £3,000.

Claire set out to get her money back and find out who was responsible for scamming her, so she contacted Consumer Fight Back.

Billions of pounds of compensation has been set aside mis-sold car finance. If you bought a car before January 2021, consumer & motoring expert Scott Dixon explains what you need to know.

Graduates are being encouraged to ask for a refund of student loan repayments – have you got yours yet?

The team chats about cookies (not the edible kind) and asks what data we’re giving up when we click accept on the pop ups that appear on every website. Luckily, Mat Hasker from Get Safe Online is on hand to explain what cookies do, why they’re needed and why you might get ads for snowglobes in January.

If you have a story or experience you want to share with Consumer Fight Back email [email protected]

Staff at an organisation in Northern Ireland that helps people with everything from debt to benefits have been targeted by a phising scam. Holly speaks to Eleazar, who was tricked into buying £400 of gift vouchers, and CEO of Advice NI, Bob Stronge, who the scammers impersonated. After discovering the scam, Advice NI reimbursed Eleazar but then were caught between the retailer & the voucher brand trying to get their money back.

If you have a story or experience you want to share with Consumer Fight Back email [email protected]

After discovering strange charges on his bank statements, Norman found himself in a Bermuda Triangle of banking. Scammers had signed him up to subscription payments, which kept happening even after his bank issued him a new card.

If you have a story or experience you want to share with Consumer Fight Back email [email protected]

Jeanie got a fright when she moved from one side of the village to the other and her car insurance soared. Holly finds out that all is not what it seems in Area 24…

Holly and Daniel go out on the team’s first pub crawl to investigate the price of diet coke. Also, the conclusion of our bargain supermarket price comparisons – are they actually saving you money?

If you have a story or experience you want to share with Consumer Fight Back email [email protected]

Holly Hamilton leads the Consumer Fight Back - getting answers, righting wrongs and making things better for consumers everywhere.