In this edition of the Business Day Spotlight, we talk about how SA consumers have taken to virtual financial advice.

Our host Mudiwa Gavaza is joined by Lisa Hovgaard, divisional director of change, communication and trade marketing at Liberty, to discuss the issues.

The discussion touches on how the shift to virtual financial advice has affected consumers, the ways in which Liberty has had to change its offering in the face of rapid technology change, challenges still holding back many people from having open conversations about money, and an outlook of how the financial advice industry has likely been permanently affected by the pandemic.