Tuija Riekkinen brings a unique perspective to scaling both content and design operations, as well as other digital initiatives.

She has applied her holistic and pragmatic enterprise product management skills at organizations like IKEA, where she has worked on both their design system and content management system.

Tuija is a persuasive advocate of keeping design and content concerns separate to enable "creativity at scale."

https://ellessmedia.com/csi/tuija-riekkinen/

Michael Haggerty-Villa's work with content and designs systems spans the history of these practices. From his work at eBay on one of the earliest design systems up until today, he has been at the forefront of both content strategy leadership and design system innovation. 

This conversation focuses on design systems, but it was inevitable that Michael's content strategy wisdom would shine through, too.

https://ellessmedia.com/csi/michael-haggerty-villa/

Gladys Diandoki brings a strong research mindset and a consistent focus on strategy to her content work. Her approach results in both solid design results and an increased appreciation for content design among her colleagues and clients.

It's not only her clients who benefit from her work. Gladys is also an active leader in the field, speaking regularly at conferences, writing, and hosting gatherings like the "Beyond The Cover" book club.

https://ellessmedia.com/csi/gladys-diandoki/

Wojtek Aleksander is a business-focused, inclusive content designer based in Poland.

Working in a profession in which English-language educational materials dominate, he addressed the need for Polish-language content guidance by writing "UX Writing: The Power of Language in Digital Products."

One big challenge he faces when crafting inclusive content in Polish is working with the language's strongly gendered and inflected grammar. 

https://ellessmedia.com/csi/wojtek-aleksander/

Most enterprises and software companies now have design systems, and many have content operations and/or design operations teams.

At Cisco, Barbara Blythe works on the content design operations team. She focuses on sharing content guidance across the products she serves, enabling not only content designers but also their UX design and engineering partners to efficiently create consistent product content.

https://ellessmedia.com/csi/barbara-blythe/

Nicole Michaelis brings a thoughtful leadership style and deep and varied experience to her content design work.

Like all of us, she is pondering how to best use AI in her practice and wrestling with the impacts of layoffs and other change in the content and design professions. 

Despite the current challenging business and labor environment, she's hopeful for the future and offers encouragement to both current and future content designers.

https://ellessmedia.com/csi/nicole-michaelis-2/

Terry Roach helps enterprises build a "web of connectedness" that helps them understand what's happening across the span of their business

Built on an ontological understanding of business that is expressed in a knowledge graph, his methods and technology help enterprises develop a holistic understanding that can be expressed as an operating manual that all stakeholders can consult.

https://ellessmedia.com/csi/terry-roach/

With more than a billion internet users and half of all global e-commerce transactions, digital business in China is huge.

Anna Potapova and Arnaud Frattini work in content roles at Alibaba, the biggest online merchant in China. Lately they have been looking beyond their desks, trying to connect with their peers at other companies and to develop a broader understanding of content practice in the country.

They've shared some of their discoveries in an article on content design in China, and they're building a new community to share practice ideas with other content strategists and designers.

https://ellessmedia.com/csi/content-in-china/

As the field of content design grows and matures, so too do the organizations in which content designers practice. 

At Condé Nast, the publisher of iconic brands like The New Yorker, WIRED, and Vogue, Sophie Tahran has built content-design orgs from one-person units to company-spanning teams.

Her latest work has been informed by original research that she conducted to learn more about how others design and manage their content-design organizations.

https://ellessmedia.com/csi/sophie-tahran/

Matt Hayes is a staff content designer at LinkedIn, where he focuses on enterprise experience design and works closely with the design system team.

The content design team at LinkedIn is known in the industry as a small-but-mighty group that makes an outsized impact on their organization.

Among the secrets to their success: democratizating their content guidance, focusing on efficient decision-making, and working closely with their design-systems colleagues. 

https://ellessmedia.com/csi/matt-hayes/