Conversations That Matter, a podcast from Uniphore

Orrin Webb Jr. shares his advice to sales and revenue leaders on using emotional intelligence to drive business outcomes in Season 4 Episode 2 of the Conversations that Matter podcast.

Understanding your customers will allow you to connect with them in a way that will benefit your sales outcomes. The most effective way to do this is through emotional intelligence.

Human beings are driven by emotions. We are all affected by everything happening in our society today, making this a crucial time to invest in improving your emotional intelligence.

Uniphore Converse 2022 is right around the corner—March 1st to be exact.

Uniphore Converse 2022 is right around the corner—March 1st to be exact. This season, it’s all about AI.

Joining the show to offer a sneak peek on what to expect from this year’s event is Sylvain Tremblay, SVP of Video AI and Emotional Intelligence (EQ) Solutions at Uniphore.

We discuss:

- Sylvain’s background in AI and video

- The four components of EQ

- How EQ relates to leadership

The announcements to look forward to at Uniphore Converse 2022 

Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.

Want to be a guest on Conversations that Matter? Email [email protected].

As of right now, machines do not have the capability to peer into a human’s soul and see what they’re truly feeling at any given moment.

However, humans are always giving off signals, and machines could use these signals as a source of information to understand emotions.

In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, provides an overview of how emotion AI works.

Patrick shares:

The limits to a machine’s understanding of human emotion

How humans give off signals

How machines can use those signals to build a bigger picture of what’s going on

Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.

Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email [email protected].

As of right now, machines do not have the capability to peer into a human’s soul and see what they’re truly feeling at any given moment.

However, humans are always giving off signals, and machines could use these signals as a source of information to understand emotions.

In past episodes, we’ve talked about teaching machines to understand human language.

But what about understanding other modes of communication like tone of voice or gestures?

In past episodes, we’ve talked about teaching machines to understand human language.

But what about understanding other modes of communication like tone of voice or gestures?

That’s where multimodal understanding comes into play.

In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it.

Patrick shares:

What it is

How it works

Why it’s important

Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.

Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email [email protected].

A person can easily understand all the nuances of human language. It’s far harder, however, to teach a computer how to do it.