Conversations That Matter, a podcast from Uniphore

A person can easily understand all the nuances of human language. It’s far harder, however, to teach a computer how to do it.

But that’s exactly what’s happening with natural language understanding.

In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it.

Patrick shares:

What it is

How it works

The challenges it overcomes 

Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.

Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email [email protected].

You’ve probably heard quite a bit about AI out in the world.

But do you know what conversational AI is?

In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it.

Patrick shares:

What it is

Devices that use conversational AI

How businesses can use it

Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.

Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email [email protected].

You’ve probably heard quite a bit about AI out in the world.

But do you know what conversational AI is?

Conversational automation is a term that is often bandied about when talking about AI.

So, you might be wondering, what exactly is conversational automation?

Conversational automation is a term that is often bandied about when talking about AI.

So, you might be wondering, what exactly is conversational automation?

In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, shares everything you need to know about it.

Patrick explains:

- What conversational automation is

- Why it’s helpful

- How it’s used by enterprises

Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.

Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email [email protected].

Speech-to-text has improved a lot. It doesn’t mean that AI is the modern-day Skynet, seeking to steal all of our information or take over our world. This conversation was recorded in January 2021.

Speech-to-text has improved a lot. It doesn’t mean that AI is the modern-day Skynet, seeking to steal all of our information or take over our world.

Special Guest Host, Patrick Ehlen, interviews Hayley Sutherland about what’s really going on in the world of conversational AI. Hayley is the Senior Research Analyst, Conversational AI, at IDC.

In this episode we:

-Reflect on the past 12 months of AI advancement

-Break down AI’s response to highly contextualized situations

-Forecast AI’s greatest milestones for the next five years

Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.

Want to be a guest on Conversations that Matter? Email [email protected].

The term “artificial intelligence” was coined way back in the 1950s by a group at Dartmouth that wanted to see if they could teach these new things called computers to do a lot of the smart things that people do.

The lessons continue to this day.

The term “artificial intelligence” was coined way back in the 1950s by a group at Dartmouth that wanted to see if they could teach these new things called computers to do a lot of the smart things that people do.

The lessons continue to this day.

Our guest, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, leads the team that is figuring out how to get computers to grasp some of the more complicated things that humans do—namely, understanding language.

In this episode, we learn about his journey with AI.

We discuss:

-How AI applies to conversational automation

-The expertise needed to bring conversational AI to life

-Meeting the inventor of AI

Mentioned during the podcast:

-PDP-11 from the Digital Equipment Corporation

Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.

Want to be a guest on Conversations that Matter? Email [email protected].

Conversational AI and automation capabilities are about to be brought together for the first time in our industry. This pairing marks the start of a revolution unlike any seen in the CX space.