In this episode, Ron Lazo (Vice President @ Manhattan Associates) joins host Chris Caplice to discuss which aspects of the COVID-19 era are most likely to stick — e.g., a distributed workforce, driver appreciation, real-time network balancing, and enterprise-wide visibility — and what the “new normal” means for both shippers and carriers. The former colleagues also discuss how the shipper/carrier relationship is evolving as well as the role of technology in providing much-needed visibility. To wrap up the episode, Inam Iyoob joins the conversation to provide the latest North American truckload market rate forecast powered by FMIC.