Crafting Solutions to Conflict

Open The Front Door is a communication framework. It was developed by Tasha Souza, when she was a professor at Boise State University.  It’s a helpful tool to use in hot moments in the classroom – and beyond, I think!

O -- Observe. T -- Think. F -- Feel. D -- Desire. State what you Observe, factually and nonjudgmentally. State what you think. State what you feel. State what your desired outcome is.

You can learn more about OTFD here:

https://www.boisestate.edu/ctl/blog/2016/08/18/hot-moments-classroom/

https://www.oakland.edu/Assets/Oakland/cetl/files-and-documents/TeachingTips/2016/HotMomentsTT.pdf

https://scholarworks.boisestate.edu/cgi/viewcontent.cgi?article=1007&context=covid

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving. 

    The classic book Getting to Yes gives us the B A T N A, which stands for Best Alternative to a Negotiated Agreement. As you might guess, W A T N A stands for your worst alternative to a negotiated agreement. Even in a straightforward dispute about money, the parties need to understand just how likely their BATNA and WATNA are. A very good chance? Almost none? And then there are the other costs of continuing a dispute. Distraction, delay, anxiety. If the dispute is not between strangers, and not about money, the questions become more complicated.  If the people involved are family members or work together in a family business, might you lose by winning? Might everyone?

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  And you can follow us on Twitter @conflictsolving. 

Nellie Harden is a family life and leadership coach. Her 6570 project represents the 18 years parents have to raise their offspring to be adults. Nellie shares key guideposts to prepare for and engage in courageous conversations with tween and teen daughters.

You can learn more about Nellie’s work, find resources, and access her podcast here: https://www.nellieharden.com/

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving. 

The classic book Getting to Yes introduced the idea of your BATNA or Best Alternative To a Negotiated Agreement.  Your WATNA is the Worst Alternative To a Negotiated Agreement. Understanding these can help you weigh how flexible you are in attempting to reach an agreement.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving. 

The ZOPA is the Zone of Possible Agreement. It’s usually considered in the context of business or sales negotiations.  The Zone is the overlap between, for example, what a seller is willing to accept for a car and what a buyer is willing to pay. Or what an employer is willing to pay and an employee is willing to accept. I think the ZOPA idea can be useful in other contexts, too: it is practical and simple to grasp. 

It's one more concept to consider when thinking creatively about addressing conflicts.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving. 

Beth Fisher-Yoshida has a new book, New Story, New Power: A Woman’s Guide to Negotiation. We discuss culture, stories, patterns, and habits. And practical tools to help you move away from what holds you back and reinforce what helps.

You can learn more about Beth’s work and contact her here: https://bethfisheryoshida.com/

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving. 

Humility is a concept that is misunderstood at times.

Some believe that it suggests a low opinion of yourself, that it is a sign of weakness. In fact, the more accurate understanding is that humility is a character strength. It is an indication that you have confidence in your abilities and – better still – you lack the need to brag about yourself. You don’t need to be arrogant. Humility allows you to have better interactions with others – to have no need to show that you think you are better in some way.

If I come at you with arrogance and a lack of humility, your first reaction may be to resist and fight your obnoxious opponent. Imagine how different the interaction can be and how much better the relationship can be if humility is exercised.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/ And you can follow us on Twitter @conflictsolving. 

My last two guests touched on the idea of using a personal mantra to handle conflict more effectively. Pattie Porter shared that, inside her head, she has several phrases that she has created to help her achieve centering and stabilization when she feels triggered in a conversation. Treena Reillkoff spoke of a mantra of gratitude, a daily acknowledgement of things large or quite small to be grateful for and to build resilience. 

Creating your own? Be positive, short, and personal.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving. 

Treena Reillkoff works as a Trauma Informed Conflict Management and Resiliency Specialist. We discuss how specific tools, practices, and perspectives can allow us to recognize and nurture resiliency in ourselves and others. Treena is one of 106 co-authors, from 27 countries, and 11 languages who share their insights in the book Grief & Fatigue: Families & the Pandemic: Stories of Struggle and Hope, with proceeds from sales supporting Ukrainian refugees.

You can learn more about Treena and contact her here: https://tlrsolutions4conflict.ca/or https://www.linkedin.com/in/treenareilkoff-tlr-solutions4conflict/

You can purchase the book - for yourself and to share - here: 

https://www.amazon.ca/dp/B0B6T8YYQ8

https://www.amazon.com/dp/B0B6T8YYQ8 

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving. 

At this time of year, Major League Baseball teams are engaged in Spring Training. What could baseball’s Spring Training have to do with conflict?  I see a few lessons to learn about conflict prevention. There’s the very basic idea that practice makes us better – at virtually everything. Probably even improvisation. Definitely in handling conflict well.

These games don’t count in the regular season standings. They are an opportunity to practice.

They are a chance for the whole team, and parts of the team, to gel. Interpersonal bonds, especially between pitchers and catchers, can be built and nurtured. And, experimentation carries little risk, because the games don’t count in the regular season standings.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.