How Happy Employees Translate Into Happier Customers

Shep Hyken interviews Temy Mancusi-Ungaro, Chief Executive Officer of Reachdesk, a global data-driven gifting platform that helps teams send gifts at a large scale and measure their impact. He shares how companies can use gifts to create morale, nurture team connections, and ensure employee retention.  

Top Takeaways:  

·      From an employee's onboarding to celebrating work anniversaries, birthdays, and promotions, a meaningful gift is a great way to create morale.

·      Now that the workplace has undergone a migration where employees have gone partially or fully remote, it has become harder to forge relationships. Personalized and timely gifts are an excellent way for employers to show they care for their employees as humans and that they want to invest in their work experience.

·      If you are dealing with a hybrid or fully remote workforce, people become disconnected from your company. However, just because they aren't there doesn't mean they want to be disconnected. Something as simple as an inexpensive gift and some company swag can make them feel excited and connected to something bigger.

·      Personalize gifts… When you receive gifts, the ones you will keep are those that resonate with you. It is all about the meaning behind it that creates a personal connection.

·      Employees need to feel connected and supported. Gifting is a great way to deliver moments that matter, build a connection, and support your employees.

·      Plus, Shep shares some of the best corporate gifts that he has received. Tune in!

Quote: 

"In the same way that we use gifts to build relationships for sales, you can use gifts to build relationships within your employees."

About:   

Temy Mancusi-Ungaro is the Chief Executive Officer of Reachdesk, the leading global data-driven gifting platform. He has over 20 years of experience scaling SaaS companies and leading customer and employee success.

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

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