Creative and Tech

How Using Voice Technology Can Bring Products to Consumers with William Glynn-Jones, Founder, Send Me a Sample

In this conversation, we chat with William about how he found a new way for retail brands to connect with potential customers, test new products and build a great customer experience with voice technology and how he turned it into a business. 

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How Conversational AI Can Unlock Change: Changing Customer and Business Intelligence with Danilo McGarry, Global Head of Automation & Ai, Alter Domus

So much data is hidden in conversations between colleagues and business with clients. Listen as McGarry shows us how that can be unlocked and tapped into safely, and what that data can do for your business, plus how and which companies use this today and how more could be using it to its full potential.

McGarry has been recognized as an "Industry Leader" by The Times, Ranked Top 10 in the World for Ai/Innovation and has worked previously for Motorola, JPMorgan, BNP Paribas, Royal Bank of Canada, UnitedHealth Group & CitiGroup.

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Future Proof Your Business: The ABCs of Resilient Growth with Jonathan Brill, Former Global Futurist & Research Director at Hewlett Packard, Board Member & Advisor to the Chairman at Frost & Sullivan

Listen as this Global Futurist talks about where the world is going and how to stay resilient in your business and where technology fits in. 

Brill calls this new strategy: “resilient growth” which he breaks down into three simple ABCs:

• Awareness 

• Behavior 

• Culture 

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The Voice Originals: A Chat with the Original Voice of Siri with Susan Bennett, Professional Voice Actor

In this conversation, you'll hear their story of how she got into this industry, how she became such a famous voice and how it changed her life, plus what makes a great voice, why it's important for a brand to have a recognizable voice and her thoughts on the future of voice technology, IVR, custom branded voices and more!

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How to Make Customer Service with AI More Empathetic with Martin Hill-Wilson, Owner, Brainfood Consulting

In this conversation, we focus on contact centers and customer service and how conversational AI is being used to improve the experience plus why there needs to be a continued push towards a more empathetic AI. 

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Using Conversational AI In South Africa to Help Young People with Brent Davidoff, Manager of Network Experience and Innovation, Harambee Youth Employment Experience

In this conversation, we focus on how a government nonprofit is using conversational AI to help young people find work and confidence in South Africa. 

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The Growth of AI in Healthcare Marketing with John Keehler, Chief Strategy Officer, RUNNER Agency

In this conversation, we focus on marketing for the healthcare space and the various ways a variety of AI is being used to help healthcare businesses be found, be more efficent and connect with their patients. 

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Bringing AI Out to Field Services to Operate More Efficiently with Nikolai Rozanov, Co-Founder & CTO and Linda Jiang, COO of Wluper

In this conversation, we focus on the field services vertical, the challenges they face and how voice technology is helping them be more efficent and prodcutive. 

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How Best Buy is Using a Voice Skill to Engage Customers and Drive Sales with Richard Warzecha, Independent Consultant, Best Buy and Carissa Merrill, Independent Consultant, Best Buy

In this conversation, we focus on what the research is showing in terms of how people are searching and shopping and how AI and voice is changing the customer experience and making it better.  Plus they share how Best Buy has built their voice shopping experience, how they test it and make sure it's created for and with the customer and their advice to others.  Check out their shopping skill here. 

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Extending Capabilities & Enhancing Reach in Retail with AI with Heidi Bailey, VP, Futures & A.I. at The Integer Group

In this conversation, we focus on what the research is showing in terms of how people are searching and shopping and how AI and voice is changing the customer experience and making it better.  Plus she shares examples of how to blend AI with brick and mortar to create a full emersive experience in retail and the importance of tracking and using qualitative data. 

Learn more at readspeaker.ai