Due to the COVID10 global pandemic, Crisis Management and Crisis Leadership have have changed, but become more important than ever. I speak with recognized Crisis Leadership expert Oliver S. Schmidt, as we talk about: 1. Defining a crisis, and the difference to a disaster, 2. The 3 phases of Crisis Management, 3. Partnerships that help 'Contain & Control' a crisis, 4. Ongoing Lessons Learned and Evaluation, 5. How did COVID changed Crisis Mgmt. and Leadership, 6. The functional areas that need to work together during a crisis, 7. Performing Impact Assessments, 8. Employees and COVID Impacts, 9. The Key Message Triangle and Communications, 10. Decision-Making. It's clear that Oliver is very passionate about Crisis Leadership and Management, and it comes across during our discussion. Don't miss his great insights. Enjoy!