Happy CRM New Year! This is our last episode of the year, and we welcome CRM 2016. We discuss knowledge management, solution segmentation, engagement hub, Power Apps. Menno Te Koppele joins us to talk about what it is like to manage the Dynamics CRM Facebook group, and all the goodness coming from Inside View in Insights 4.0.

Jukka Niiranen joins Joel and George to discuss what the departure of Bob Stutz means to Dynamics CRM. We also talk about Microsoft Social Engagement--Jukka has recently hosted a webinar for Dynamics World  about the CRM MSE integration.

George Doubinski has an update from Extreme CRM conference.

We discuss who really needs SSRS anymore, and George recommends Learn Python the Hard Way.

Hear from the MVP's at the 2015 MVP Summit in Redmond, WA. Guests include:

In this week's episode, knowledge management in CRM 2016, new data load service, should you use the lead entity, Captain Redlace's mobile manifesto, living without the Outlook client, and Microsoft Surface Book. And Michael Quattlebaum joins us with his Halloween costume on to talk about how to calculate ROI for Dynamics CRM implementations.

We're live at the CRMUG Summit in Reno, NV. We talk about what users have been asking us, mobile, CRM 2016, and George has a tip recommendation.

We are joined by Adam Stewart from IntroHive, Leah Quartano, Matthew Anderson, David Berry, Jamie Miley, and Alex Gajewski from Microsoft.

In this episode we discuss what the acquisition of ADX Studio will mean for CRM, ExpressRoute for CRM Online, improvements to the Outlook App for CRM coming in 2016, the CRM Solution Manager, and Gus Gonzalez joins us to preview our sessions for the CRMUG Summit next week in Reno, NV.

Promo for our next episode. Gus Gonzales has a message for our Spanish speaking listeners

Topics discussed in this episode:

We have a star studded special episode recorded live at the Hitachi Solutions Customer Conference 16 - 18 September. This episode features many special guests, including the CRM Hobbit, Captain Redlaces, Matthew Anderson, James Bowen, Daniel Cai from Kingswaysoft, Jason Balliet from Thunderhead, and Michael Dohr from MSCRM Add Ons.

Topics discussed on episode 8:

CRM 2016

Salesforce Lightning UI

Synchronization whitepaper

Special guest Chris Cognetta joins us to discuss IFD.