In this week's episode, knowledge management in CRM 2016, new data load service, should you use the lead entity, Captain Redlace's mobile manifesto, living without the Outlook client, and Microsoft Surface Book. And Michael Quattlebaum joins us with his Halloween costume on to talk about how to calculate ROI for Dynamics CRM implementations.

We're live at the CRMUG Summit in Reno, NV. We talk about what users have been asking us, mobile, CRM 2016, and George has a tip recommendation.

We are joined by Adam Stewart from IntroHive, Leah Quartano, Matthew Anderson, David Berry, Jamie Miley, and Alex Gajewski from Microsoft.

In this episode we discuss what the acquisition of ADX Studio will mean for CRM, ExpressRoute for CRM Online, improvements to the Outlook App for CRM coming in 2016, the CRM Solution Manager, and Gus Gonzalez joins us to preview our sessions for the CRMUG Summit next week in Reno, NV.

Promo for our next episode. Gus Gonzales has a message for our Spanish speaking listeners

Topics discussed in this episode:

We have a star studded special episode recorded live at the Hitachi Solutions Customer Conference 16 - 18 September. This episode features many special guests, including the CRM Hobbit, Captain Redlaces, Matthew Anderson, James Bowen, Daniel Cai from Kingswaysoft, Jason Balliet from Thunderhead, and Michael Dohr from MSCRM Add Ons.

Topics discussed on episode 8:

CRM 2016

Salesforce Lightning UI

Synchronization whitepaper

Special guest Chris Cognetta joins us to discuss IFD.

This week we discuss Office 2016, the 2016 FY Dynamics Kickoff, does CRM really work with Windows 10, George's tool of the fortnight, and the fall conference season.

Tony Stein joins us to go all in about the 2015 CRMUG Summit and Matthew Anderson joins us to tell us some things we didn't know about the 2015 update 1 immersive Excel functionality. Read Matthew's post here.

George's tool recommendations: Chocolatey and if you have Windows 10, Oneget.

in this episode we review Windows 10, how does Cortana work with CRM, folder tracking, aquisitions, and we have a contest to see who can predict the next Microsoft aquisition.

In this episode: Shawn's vacation, Windows 10 and Dynamics CRM, the new CRM phone app, is Windows Phone dead, a memorial for Mobile Express, we celebrate the birthday of Power BI, and special guest James Bowen fills us in on the current state of marketing automation.