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​​Emilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with several SaaS businesses as a marketer and a co-founder. Her passion for content marketing, SEO and SaaS products led her to build Userpilot’s whole content ops, hiring system, and documentation from ground up.

Userpilot
https://userpilot.com/

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The Customer Conference - London, UK
JUNE 15-16, 2022
The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.

https://www.thecustomerconference.co.uk/

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If you enjoy this podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox

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If you enjoy this podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust with their customers without in-person interactions. Before founding Salesroom, Daria worked in growth-stage investing and sales

Salesroom
https://www.salesroom.com/

How to reach Daria
https://www.linkedin.com/in/dariadanilina/
[email protected]

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If you enjoy this podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

For the past 5 years, Telma's been working in client management and conflict mediation as a client advocate.
Most of her experience was in financial markets, being her latest experience at Aon, where she managed an extensive portfolio of both large and multinational accounts.
She has joined Demodesk 8 months ago with the mission of reinforcing the Success Team and help her team grow its business and designing creative strategies to improve and retain customers.
A big part of her day is spent brainstorming and testing out new ideas while building narrow relationships with her clients, so the biggest challenge here is to keep up with her high energy levels and her Southern Europe smile!

Demodesk
https://demodesk.com/


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If you enjoy this podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

As Co-founder & CEO at Froged, Emily says to work with people and for people is the most valuable lesson.

She believes more in the power of cooperation than in competition. 
A problem-solver and digital strategist with an extensive background in business development in different sectors: software, industrial construction, energy, retail, civil construction.

The experience of having lived in countries such as Brazil, Malaysia, France and Spain has leaded me towards a really global mindset and the ability to naturally manage multinational and multidisciplinary teams.

Froged
https://www.froged.com/

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If you enjoy this podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox

Connect with me  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Jurgita Paulauskaite is a Lithuanian now spreading roots in sunny Portugal. 
She  started her journey in SaaS companies as an SDR and then discovered the amazing World of CSM. 
Being a person in the field, tackling onboarding and building relationships, prepared her for the next step, leading a team of CSMs at WFM solution company - Tymeshift. 

She loves to learn new things every day, to see the 'aha' moment in people's faces when things become clear and make sense.
She's a strong advocate that having a team of strong and curious individuals, who can work together as a well oiled machine, will bring you very far. Especially in the CSM world.

Tymeshift
https://www.tymeshift.com/

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If you enjoy this podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data.

Custify
https://www.custify.com/

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If you enjoy this podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox

Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Greg is a best-selling author, speaker, and entrepreneur. He has worked with some of the world’s leading organizations on digital transformation initiatives, customer experience, employee experience, and he also hosts The Agile Brand with Greg Kihlström podcast.

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If you enjoy this podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox and don’t forget to use the hashtag #CSMToolbox Connect with Isabel Ruiz  https://bit.ly/2NDfOvy

Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Raphael is a data scientist and an entrepreneur. He has studied in Paris, New York and Tel Aviv, and worked for Schneider Electric as a data engineer before handling several freelance assignments (risk management data science @Pfizer, fraud detection @IEEE). 

After going back to Paris, he co-founded Nalia alongside Alexi Tuill.
Nalia delivers an early warning system to identify in advance risks of churn and on upsell opportunities. 

Nalia
https://www.nalia.io/

How to contact Raphael
https://www.linkedin.com/in/raphael-presberg/

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox

Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy

Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Esben Friis-Jensen is the co-founder and Chief Growth Officer at Userflow, a no-code builder for in-app onboarding and surveys, allowing SaaS businesses to be more product-led. 
Prior to Userflow, Esben co-founded Cobalt, which today is a 200+ employee company.

How to contact Esben
https://www.linkedin.com/in/esbenfriisjensen/

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Will Stevenson is the Founder and COO of Onboard - a software built to help companies onboard their customers faster. 
He has over 10 years of experience building and leading CS and Onboarding teams at high growth B2B SaaS companies. And was recently named one of the Top 100 CS Strategists. 

How to reach Will:
https://onboard.io/
[email protected]

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show