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There's nothing like a bit of inspiration in our day-to-day activities.

From presentation decks, to LinkedIn posts, infographics and so much more.
Canva has got you covered!

And if you would like to test out Canva, feel free to use my referral link here
https://www.canva.com/join/zjl-nsw-zgg



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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

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Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry.

In this episode, I had the opportunity to talk to Shaw Li.

Shaw has 10+ years of product management experience earned working at pre-seed, venture funded, and Fortune 500 companies. He recently led product at Haven Life, an Insurtech startup in NYC.
He writes a weekly newsletter, The Elements of Product Management for mid-career Product Managers with templates and practical advice.
You can reach him there for product advisor or mentoring.

The Elements of Product Management
https://shawli.substack.com/people/7077810-shaw-li

Blog post:
Understand what "customer success" does so you can build a better working relationship as a PM
https://shawli.substack.com/p/understand-what-customer-success

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
 
Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

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Slack is not only a messaging platform to communicate with your colleagues or customers.
It's also a great networking resource.

In today's episode, I am highlighting four Customer Success Communities plus a special mention outside of Slack.

Customer Success Leadership Network
Slack: https://bit.ly/2SGWsb5
LinkedIn: https://www.linkedin.com/company/cs-leadership-network/

ThriveNetwork
Slack: https://bit.ly/3heUx7E
LinkedIn: https://www.linkedin.com/company/thrivenetwork/

Women of Customer Success
https://www.womenofcustomersuccess.com/join
LinkedIn: https://www.linkedin.com/company/women-of-customer-success/

Women in Customer Success (by Marija Skobe-Pilley)
Slack: https://bit.ly/3bipZOF
LinkedIn: https://www.linkedin.com/company/womenincspodcast/

Customer Success Chat by Gainsight
https://bit.ly/3o69IBq
Pulse Everywhere 2021 - June 9-11, 2021
https://gainsightpulse.com/everywhere/

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
 
Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

As part of your busy week,  do you also have to block out time to do "admin work"?
Meeting notes are crucial, and we know how relevant they are, so we can keep that CRM or Google Doc up to date.
We don't need to struggle any more. Or at least not as much as before.

Today, I want to highlight an extremely valuable tool called Hugo.

Hugo's blog:
Stop saving meeting notes in folders  (How to keep meetings organized)
https://www.hugo.team/blog/calendar-centric-meeting-notes

And if you would like to try out Hugo, feel free to use my referral code.
https://bit.ly/3u2pgZb

—————

If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
And don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
 
Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

How exciting!
Today, we'll talk about starting your journey in Customer Success.
Everyone's journey is different. You can find inspiration from many sources.
And I'll point out a few on this week's episode.

The Five Elements of The 5-Second Rule - Mel Robbins
https://melrobbins.com/five-elements-5-second-rule/

Dear Insider
Dear Insider is CS Insider’s new advice column, where Customer Success experts like Kristi Faltorusso from CS Real Simple respond to your anonymous questions about issues and challenges at work and beyond
https://bit.ly/3dVrbJI

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If you enjoy this micro podcast, please subscribe and leave a review. 
Supporting my Customer Success community brings me a lot of joy and would like to hear from you.

Twitter @CSMToolbox
And don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

• Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
• Follow our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Every month we'll feature a special guest and I had the opportunity to talk to Christopher Holm-Hansen, Co-Founder and CPO at Butter.
Butter.us is a startup based in Denmark but operating fully remote.
Chris and the team at Butter have been building an “all-in-one” platform for planning and running virtual workshops.
With his background in Design Engineering, he's been designing digital products with the user at the core in both agencies, startups and corporates across the Nordics.
His goal is to build experiences that evoke emotions and joy when people interact with them.

During our chat we cover:
- His journey and learnings in the startup scene
- Necessary skills for any co-founder
- Customers feedback at the forefront of product development
- Product-led growth v. Customer-led growth

More on Butter
https://techcrunch.com/2021/04/08/butter/

Connect with Chris
https://www.linkedin.com/in/cholmhansen/

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You can find me on Twitter @CSMToolbox
And don’t forget to use the hashtag #CSMToolbox to share your thoughts about a particular mobile or web app that has helped you improve and enhance your customer engagement.
 
If you enjoy this micro podcast, please subscribe and leave a review.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

 Getting our message across in a crowded customer inbox seems like a hard task at times, but there are a few resources we can leverage.

And believe it or not, one of them are emojis.
Marketers have been embracing  them for a while now and there might be something to it.

Resources
Book:
Ann Handley - Everybody writes
http://bit.ly/3f0W6oI 

Writing Customer-Friendly Copy
https://bit.ly/3rDuicU

The Real Scoop on Email Emoji in Subject Lines
https://www.campaignmonitor.com/blog/email-marketing/the-real-scoop-on-email-emoji-in-subject-lines/

Using Emoji and Symbols in Your Email Subject Lines
https://www.campaignmonitor.com/resources/guides/using-emojis-and-symbols-in-email-marketing/

World Emoji Day - July 17

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If you enjoy this micro podcast, please subscribe and leave a review on Apple podcasts.

You can find me on Twitter @CSMToolbox
And don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagements.
 
Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

In today's episode, we'll talk about CS communities and their upcoming events.
The way we network has changed (a lot!!) since last year, but there's a silver lining to it.
Events going virtual have allowed us to join in from anywhere and everywhere.

More episodes around communities to follow, so stay tuned!

Resources:

**CS Insider http://bit.ly/csinsiders
CS Insider LinkedIn page
https://www.linkedin.com/company/csinsider/
Twitter: @CSInsiderReport

**CS Insider Mixer
April 8th, 2021
https://lu.ma/4gc2vwtd

** Customer Conference
The Largest Global Customer Success Conference
https://www.thecustomerconference.co/
June 15-16, 2021
#thecustomerconference

** Customer Success Network 
https://customersuccess.network/
YouTube channel 
http://bit.ly/3f1uzng

—————
If you enjoy this micro podcast, please subscribe and leave a review. 
Supporting my Customer Success community brings me a lot of joy and would like to hear from you.

Twitter @CSMToolbox
And don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

• Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
• Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/
  
  

Support the show

Send a text

Nowadays, CS Teams communicate in a digital space.
We want to engage with your customers in more creative ways and video seems to be working for Sales & Marketing, so today we’ll take a quick look at Loom.

https://www.loom.com/

How to Leverage Video Messages in Customer Success
https://www.loom.com/blog/use-cases-customer-success

InSided blog http://bit.ly/390uVqc
7 predictions to include in your Customer Success strategy for 2021 by Jo Johansson


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Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/

If you enjoy this micro podcast, please subscribe and leave a review. 

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Support the show

Send a text

Welcome to CSM Toolbox with Isabel Ruiz!  
Would you like to leverage video to enhance your customer interactions? Or learn about how copy writing can increase our creative thinking?  Are you starting your Customer Success journey and would like to find out about online communities where you can meet fellow CSMs?

CSM Toolbox is the weekly micro podcast dedicated to strengthen your Customer Success skills.
As a bonus episode once a month, we'll hear from experts in disciplines such as Product, Community Management, Marketing and Content to name a few and leverage their insights.

Catch a new episode every Tuesday right here.
So what's in your toolbox?

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