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Every month, I’m featuring a guest to share with us their experiences and provide us with insights from their industry.

I had the opportunity to talk to Ashley Sachs, Director of Support and Success at Whereby.

Ashley has spent her career working for customer first brands. Recently, she has worked with the team at Whereby to help build a Support and Success experience that reflects the product itself: easy.
Her favorite things to nerd out on are leadership principles, work culture, and food.
When she isn’t working, you’ll find her soaking up a good bestseller and a pour over coffee.

Whereby is a video conferencing tool that incorporates screen sharing, recording, chat, live reactions and integrations with Google Drive, Trello, Miro and YouTube in personalized meeting rooms for up to 50 people.
https://whereby.com/

Communities Ashley recommends
Support Driven
https://supportdriven.com/
Women in Customer Success

How to reach Ashley
@AshleySachs
linkedin.com/in/ashleysachs

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

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Bunch
https://bunch.ai/

Weekly Briefing
https://weeklybriefing.substack.com/

Join their Slack community through this form
https://bunch-ai.typeform.com/to/HAY4C9

Bunch in App Store
https://apps.apple.com/app/apple-store/id1500872908?mt=8

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Product Marketing Alliance
Customer Advisory Boards Certification, delivered by Bree Bunzel, Head of Global Customer Marketing at Dropbox.
https://certified.productmarketingalliance.com/p/customer-advisory-board-certified

General assembly
https://generalassemb.ly/education

Open book of Customer Success
Under >> Resources

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Every month, I’m featuring a guest to share with us their experiences and provide us with insights from their industry.

I had the opportunity to talk to Remco de Vries, VP of Marketing at inSided.
During our conversation, Remco and I talk about inSided, what have they learned from Customer feedback, and how Customer Success and Marketing are great partners but at the same time, they can be quite siloed.
Also, one of his favourite tools, might surprise you!

How to reach Remco
https://nl.linkedin.com/in/remcodv
[email protected]

--------
If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
 
Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Felt really inspired after listening to Alexandra Carter on Clubhouse.
Waiting for a copy of her book from my local bookshop.

More information on Alexandra Carter and other references to this episode:

Alexandra Carter
https://alexcarterasks.com/

Alexandra Carter’s book “Ask for more”
https://www.waterstones.com/book/ask-for-more/alexandra-carter/9781471188527

Chris Voss
https://carrotsareorange.com/negotiating-with-kids/

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If you enjoy this micro podcast, please subscribe and leave a review.

Find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customers' engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

In today’s episode, let’s go down memory lane and do a quick recap with our guests on how they have looked at communities for inspiration and viewed the customer’s journey from their perspective.

Join me and let’s reopen that toolbox.

And for a chance to be on CSM Toolbox, make sure to  follow our LinkedIn Page and you'll find out more soon!

https://www.linkedin.com/company/csmtoolbox

Support the show

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Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry.

I had the opportunity to talk to Dana Alvarenga, Director of Customer Experience at SlapFive.
During our conversation, we talked about skills required for customer facing roles, putting ourselves in the customer's shoes, Slack Communities and how we share our love for Canva.
(We are Fanvas!)

How to reach Dana
https://www.linkedin.com/in/danaalvarenga/

--------
If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Are you a mentor?
As a mentee, what has been the process you follow when contacting a mentor?
What have you learned from your mentees so far?
This week, I explored the concept of reciprocal mentoring

Resources

Simon Sinek:  Why Reciprocity Improves Mentor Mentee Relationships
https://youtu.be/NrWg1qy2WNI

Mentorloop via The Customer Success Network
https://customersuccess.network/mentoring

Coaching Station with Ronni Gaun
https://hub.practicalcsm.com/coaching-station/

GrowthMentor referral link
https://www.growthmentor.com?ref=isabelruiz

--------
If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

As a leader, have you found yourself trying to motivate your team to keep their camera on during meetings?
Is there an underlying issue, or virtual meetings aren't as engaging as a face to face meeting?
Sharing a few ideas and resources I have found in the community.

Donut
https://www.donut.com/

Article:
Zoom fatigue is real — here’s why video calls are so draining by Libby Sander
https://ideas.ted.com/zoom-fatigue-is-real-heres-why-video-calls-are-so-draining/

Spot meetings
The first tool optimized for collaborative walking meetings.
https://www.meetwithspot.com/

--------
If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

In this week's episode, let's take a look at Customer Success Newsletters.

CS Insider
https://csinsider.substack.com/

The Success League
https://www.thesuccessleague.io/csblog

The Customer Success Newsletter by Alex Bakula Davis
https://newsletter.alexbakuladavis.com/

Turn the Churn by Shelley Davis
https://turnthechurn.com/

inSided
https://www.insided.com/blog

Customer Uplift by Jon Triggs
https://customeruplift.com/

Success Happy Hour newsletter by Chris Hicken from 'nuffsaid.
https://nuffsaid.com/blog/newsletter
Issue #49: 15 Customer Success Leaders Share Their Best Career Advice
https://nuffsaid.com/blog/newsletter/customer-success-leaders-career-advice

--------
If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show