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Ekaterina Howard helps B2B SaaS startup founders and growth marketers get more traction with research-driven conversion copy — without slowing down their growth initiatives. Ekaterina has worked with clients, such as ClickGUARD, Wonderwerk, Parallax, and Warmly, on website copy, paid traffic funnels, and copy optimization projects (not to mention emails).

Find out more about Ekaterina at ekaterinahoward.com
Or on LinkedIn: https://www.linkedin.com/in/ekaterinahoward/

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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox

Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page  
https://www.linkedin.com/company/csmtoolbox/

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Send a text

This week's episode features John Henwood.

John leads the Customer Success team at Productboard while co-leading Vancouver's Customer Success community of 1,500 practitioners. 
Before joining Productboard, John had more than 10 years experience in Account Management and Customer Success, with nearly 6 years growing Customer Success at Hootsuite, where he ended leading the Enterprise Customer Success group in North America.

https://www.productboard.com/

How to reach out John:
https://www.linkedin.com/in/johnhenwood/

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Lisette Sutherland is the director of Collaboration Superpowers, a company that helps people work together from anywhere through online workshops.
She also produces a regular podcast featuring interviews with remote working experts highlighting the challenges and successes of working with virtual teams.

Episode 225 “What not to wear when working remotely”
https://open.spotify.com/episode/6s6DV270GQEJnbl1IaTesP?si=LYCd5ItjSPeJuxE8dvSH6A

Collaboration Superpowers
https://www.collaborationsuperpowers.com/

Podcast
https://lisettesutherland.com/podcasts/

From Lisette's toolbox
https://www.mmhmm.app/

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

This week's episode features Puneet Kataria, founder & CEO of CustomerSuccessBox 

As one of LinkedIn’s top Voices and named 2021 Top 100 CS Strategist, Puneet is deeply passionate about the three product joys:
the joy of producing, the joy of selling, and the joy of ownership. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited 10000+ live accounts and was tasked to plug the leaky bucket. 
Five years later, that translated into an obsession to fix the leak for every B2B SaaS business, and he started CustomerSuccessBox.

CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication.

https://customersuccessbox.com/

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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox

Don’t forget to use the hashtag #CSMToolbox if you want to recommend a mobile or web app that can help us improve and enhance our customer engagement.

 Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

This week's episode features Ashley Porciuncula, CEO and co-founder of Orbital.

Ashley has over 15 years of experience as a freelance startup consultant and product leader for B2C and B2B clients, ranging from tech startups and bootstrapped ventures to Fortune 500 corporations.

Orbital is your always-ready, zero-friction, super-interactive, fun-to-customise, never-seen-anything-like-it-before place to gather.
Get your free account at https://orbital.chat

Follow Orbital on Twitter
@OrbitalChat

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox

Don’t forget to use the hashtag #CSMToolbox if you find a mobile or web apps that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page 
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

“Failing To Prepare Is Preparing To Fail” — Benjamin Franklin

Either if it's a presentation or training, sometimes we just need a mental checklist just to make sure that as soon as we hit that meeting link, we are ready to go!

The Top 7 Tips for Pulling Off a Great Demo Presentation
https://www.lifesize.com/en/blog/demo-presentation/

Zoom Fatigue & Myths About Hybrid Working
https://athenaleaders.com/zoom-fatigue-hybrid-working-myths/

What Your Body Language is Saying About You on Video
https://hopin.com/blog/body-language-video

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Every month, leaders of their industry share with us their experiences and insights 

I had the opportunity to talk to Raphael Allstadt, Co-Founder and CEO at tl;dv. 

As a remote founder, him as his Co-Founder have always been passionate about harmonizing async-first communication and video to reduce our time in meetings, while keeping everyone always on the same page. 

With tl;dv you can record, transcribe and highlight all meetings to make the most important moments accessible for anyone at any time and right from your favourite platform. 

https://tldv.io/
https://tldv.io/manifesto

You can always reach out to Rapha on LinkedIn and Twitter.

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Every month, leaders of their industry share with us their experiences and insights 

I had the opportunity to talk to Ellie Hutton, Head of Customer Success at Dooly. 

Ellie is passionate about developing a user first digital strategy and aligning the business around the customer to earn the right to grow.

Dooly is the fastest way to update Salesforce, take sales notes, and easily manage all your deals. 

G2 Rates Dooly #1 Most Loved Sales Engagement Software in Summer 2021 Grid Report
https://www.dooly.ai/blog/g2-sales-engagement-software-grid-leader-summer-2021/

How to reach Ellie
https://www.linkedin.com/in/ellie-hutton-2642091/

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
 
Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Book
Life's a pitch
How to sell yourself and your brilliant ideas.
By Stephen Bayley and Roger Mavity

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show

Send a text

Building a customer community has been a hot topic and there’s no stopping to it. 
From community platforms, books, courses, communities about community, you name it!

In today’s episode, I talk about Tom Ross’ community manual and how it can inspire your next Customer Advisory Board meeting or if you are setting up a customer community, make sure to download his manual.
Tom Ross helps entrepreneurs build highly engaged, awesome communities.

Tom Ross
Tom is the founder and CEO at Design Cuts, a community of over 750,000 creatives.

Community Manual
https://tomross.co/

Always Learning
CMX Summit 2021
Empowering professional community builders, CMOs, and CEOs over three full days.
From August 31–September 2, 2021.
https://events.cmxhub.com/events/details/cmx-cmx-hq-presents-cmx-summit-2021-rise/

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If you enjoy this micro podcast, please subscribe and leave a review.

You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.

Connect with Isabel Ruiz  https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/

Support the show