How ​do ​you ​manage ​customer ​service ​for ​maritime ​crane ​equipment ​clients ​across ​the ​globe?

In this episode of the Seatrade Maritime Podcast, we take an in-depth look at the complexities of customer service in the maritime crane sector with Martin Mathis, General Manager of Customer Service at Liebherr Maritime Cranes.

A conversation with Seatrade Maritime News Editor Marcus Hand covers how Liebherr tailors its services to meet the diverse needs of clients worldwide, the challenges of managing customer support across various regions, and the innovative solutions being implemented for future growth.

Listen now to learn more about

• Unique aspects of Liebherr’s customer service
• Structuring global customer service
• Regional variations in services
• Collaborating with Mixed Sales Companies
• Future opportunities – AI and remote monitoring
• Electrification of Liebherr’s portfolio

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For the latest news on the shipping and maritime industries, visit www.searade-maritime.com.

Connect with Marcus Hand, Editor of Seatrade Maritime News:

• Follow on Twitter: https://twitter.com/marcushand1
• Follow on LinkedIn: https://www.linkedin.com/in/marcus-hand-b00a317/

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