Customer Conversations

Samuel Hulick is best known for running useronboard.com, producing pithy teardowns, and writing “The Elements of User Onboarding.

We talked to user onboarding and UX expert Samuel Hulick about:

Resources

Connecting with Samuel

Asia Matos is the Founder of DemandMaven.  In this episode, Asia lays out the truth in marketing for early-stage SaaS companies and startups to put your product on a rocketship.  Learn more about the importance of customer research, extracting valuable insights from your data, finding problem patterns for your niche and more.

Connecting with Asia

Corey Zettler is the Director of Product Management at Chief.  In this episode, Corey shares with us the difference of approach to building internal versus external tools.  Learn more from Corey about measuring the performance of an experiential product, the importance of collecting qualitative data, sharing customer insights regularly with your entire team and more.

Resources

Connecting with Corey

Jonathan Bartlett is the Chief Product Officer at Troops.  Jonathan shares what you need to do now to prepare to sell your SaaS product to the enterprise.  Other topics we discuss in this episode include managing your product like a business, comparing and contrasting a bottom up versus a top down approach to building your product, how product management has evolved and much more.

Resources

Contacting Jonathan

Chris Ronzio is Founder and CEO of Trainual. In this episode, Chris shares with us the creative methods the Trainual team uses to continuously improve their product.  Learn from their product ideation process, a host of valuable product tools and more.

Resources

Getting in contact with Chris

We talked to Churnbuster’s Head of Growth Community about  and host of the Playing for Keeps podcast Kristen LaFrance about:

Resources

Connect with Kristen on Twitter

We talked to Drift’s Director of Product Management and host of the Build podcast Maggie Crowley about:

1) Why "Shipped is not done" and how that influences goals and measurement at Drift.

2) "Staying close to the customer" and the processes Maggie and the Drift team put in place to ensure that happens as you scale.

Resources

The Build podcast

Connect with Maggie on Twitter

Welcome to the Customer Conversations podcast brought to you by the team at LearnWhy. My name is Sean Boyce and I’m a B2B SaaS product strategist that loves learning about how to solve customer problems through software.  And I’m Stuart Balcombe a product and growth nerd focused on helping companies discover the customer insights that drive their growth.

On this podcast, you’ll hear from SaaS founders and software industry pros working in product, marketing, and customer success roles across different stages of company growth. We’ll explore how they capture, analyze, and leverage customer insights to grow their business.

If you or someone you know has experience managing SaaS products, please have them reach out to me at [email protected] about becoming a guest on our show.

LearnWhy helps companies like yours gain insights about customers in minutes not months.   To learn more visit us on the web at learnwhy.co.