Customer First Radio

Tom Block, Head of Retail Pharmacy at dunnhumby, sits down with Christiane Feresin, Media & Customer Engagement Manager, to discuss the retail pharmacy sector and the evolving needs of customers in this post-pandemic world.

Dave Clements, Retail Director for dunnhumby, sits down with Emily Turner, Consulting Director, Customer Engagement and Media, to discuss all things customer first and personalisation. They talk about what does personalisation really means, how it has evolved, and take a look at who’s doing it well, and the challenges you need to overcome to get it right.

Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby sit down to discuss key insights from the dunnhumby Consumer Pulse Survey, a two-year worldwide study of the impact of COVID-19 on customer attitudes and behavior across 23 countries.

Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby discuss Customer First business practices for how grocery retailers can respond to inflation.

Dave Clements talks with Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby about what Customer First means in Retail Media and shares some info on the new dunnhumby retail media platform.

David Ciancio talks with Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby about what Customer First means in Retail Media.

David Ciancio sits down with Grant Steadman, President of North America for dunnhumby to discuss what it takes to be truly Customer First and examples of retailers around the world who embody the Customer First model.

The 2021 Retailer Preference Index: Who's winning and why. David Ciancio, Global Head of Grocery discusses the 2021 U.S Retailer Preference Index (RPI): Grocery Edition with the lead author of the RPI, Erich Kahner. They unveil key insights and discuss who is winning and who is best positioned for the future.