Customer Friendship™ Conversations

This is a particularly spicy episode of the podcast because we're talking to Cherina Røsand. She’s the Head of Customer Care at Sinful Group, an award-winning e-commerce sex toy business. As you can imagine, customer experience takes an entirely different shape when your customers are buying something so personal and intimate. So how do Sinful manage to maintain such high levels of customer satisfaction? 

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Thanks to Cofruition for consulting on and producing the show. You can learn more about Sinful or head to Dixa.com to learn more about Customer Experience as it's meant to be!

ChatGPT, the new AI-powered chatbot, might be the most widely talked about tool in the last few months, and amid a market downturn – do we all need to be worried? Resume Builder, a US-based career site for creating resumes, polled 1,000 business leaders and found 48% of companies using ChatGPT say it has replaced workers. But, to what extent?

If you’re curious about the chances of ChatGPT taking over your customer service job – join Dixa’s product leaders: Rob Krassowski (Chief Product Officer), Tue Søttrup (VP CX Excellence and Chief Evangelist) and MIrza Beširović (Director of Product Management) to learn how and why this technology is taking the world by storm, and how you can stay ahead of the curve!

We discuss:

• Should I be worried about the impact on my service team?
• Human vs AI-powered customer service, how do we navigate emerging technologies?
• Working with ChatGPT to improve your customer service skills
• Moving beyond the hype, can it impact customer loyalty?
• How we’re integrating ChatGPT into the Dixa platform

Don't miss out on this timely discussion! This episode is taken from a webinar presentation that had record breaking attendance. 

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Thanks to Cofruition for consulting on and producing the show. You can learn more about Dixa by heading to Dixa.com to learn more about Customer Experience as it's meant to be!

Introducing Cristina Martinez, Senior Director of Customer Experience at Whisker, makers of the Litter Robot, a smart cat litter tray that's been taking the internet by storm.

Getting customer experience right can be hard at the best of times -- and that's when you're not dealing with a product as complex as a robot! On top of that, Whisker is based entirely in the USA, the nation with the best reputation on the planet for customer service so they have a lot to live up to. Cristina tells us why.

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Thanks to Cofruition for consulting on and producing the show. You can learn more about Whisker at litter-robot.com or head to Dixa.com to learn more about Customer Experience as it's meant to be!

Today's customer experience hero is Kasper Tvernø Hartvigsen. Kasper is Head of Customer Success at Hobbii, the one-stop shop for yarn-lovers around the world.

Hobbii pride themselves on having everything someone might need for their next knitting or crocheting project, all in one place. And their yarn heroes are leading the industry!

And after you hear Kasper's knowledge and expertise, you'll agree that he proves himself to be the friend we didn’t know we had.

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Thanks to Cofruition for consulting on and producing the show. You can learn more about Hobbii at hobbii.com or head to Dixa.com to learn more about Customer Experience as it's meant to be!

Butternut Box are changing the game in the dog food industry by creating personalised food plans for each dog and delivering their high-quality products straight to customers' doors.

In this first episode of Customer Friendship™ Conversations, host Ciaran Nolan sits down with Harriet Treadwell, Customer Love Director at Butternut Box.

Ciaran and Harriet discuss the importance of customer love and how it aligns perfectly with the concept of Customer Friendship™. They delve into the Butternut Box philosophy of putting the customer experience front and centre, and why it's essential to never let perfection get in the way of progress. If you're a pet owner or just interested in how businesses can prioritise customer satisfaction, this is an episode you won't want to miss!

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You can learn more about Butternut Box at butternutbox.com or head to Dixa.com to learn more about Customer Experience as it's meant to be.

Thanks to Cofruition for consulting on and producing the show.

What’s the secret to creating loyal customer relationships that last? 

Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place. 

Why not join in the conversation and become part of the Customer Friendship™ community today?

Visit Dixa.com to learn more.