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Customer Service Academy episodes
- 9: The Great Service Comeback | Customer Service | Leadership Podcast
In this episode, Customer Service Trainer and Speaker Tony Johnson discusses The Great Service Comeback and reopening post-coronavirus
Also, Tony will talk about how to be at your best when you are at your busiest.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team Click to Purchase on Amazon.com
Music: http://www.bensound.com
18 min - Episode 8: Amazing Processes for Fantastic Customer Service
In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to establish processes that will drive great service.
Also, Tony will talk about how to be at your best when you are at your busiest.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: http://thetonyjohnson.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204
Music: http://www.bensound.com
13 min - Episode 7: Why Front Line Associates Drive Great Customer Service
In this episode, Customer Service Expert and Trainer Tony Johnson will discuss why front line associates drive the service experience. Communication with the team is a key tactic for success.
Also, we will talk about how pre-shift huddles can be an effective tool to drive engagement and business success.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: http://thetonyjohnson.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204
Music: http://www.bensound.com
11 min - Episode 6: Executing Service Recovery When Things Go Wrong
In this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how training and service recovery are the keys to delivering a great service experience.
Also, we will discuss how being a fantastic listener can inspire your team to achieve greater success.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: http://thetonyjohnson.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204
Music: http://www.bensound.com
12 min - Episode 5: How Developing Leaders Will Improve Your Service
In this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how leadership and developing managers can drive great Guest service. Also discussed is how a great blackjack dealer named Perry was a fantastic brand ambassador.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: http://thetonyjohnson.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204
Music: http://www.bensound.com
13 min - Episode 4: Why Customer Don't Care About Your Excuses
In this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how leaders can use observation to drive results and why perception equals reality when it comes to driving a great Guest experience.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: http://thetonyjohnson.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204
Music: http://www.bensound.com
11 min - 3: Make Customer Service Your Super Power
In this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how we can all use your super power of great service for the good of our Guests. We truly have the power to change someone's day for the better!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: http://thetonyjohnson.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204
Music: http://www.bensound.com
11 min - 2: Keep an Eye on the Details
The smallest details matter the most. Learn more in this quick podcast. Tony Johnson will discuss the best practices to improve your Customer service quickly by paying attention to every minute detail.
11 min - 1: Live From Walt Disney World
In this episode, Tony Johnson, Customer Service Expert and Speaker, will discuss how Disney keeps the magic alive. This was recorded on location at the Contemporary Resort at Walt Disney World.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools: Web: http://thetonyjohnson.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter: https://twitter.com/ServiceRecipe
Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204
Music: http://www.bensound.com
11 min
About Customer Service Academy
From the publisher's feed
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Together we can ignite experiences that power business results!
Learn more today at https://www.igniteyourservice.com/training. You can also email me at [email protected] or call/text 606-356-7447.
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