Customer Service Academy

In this episode, we discuss Black Friday readiness and emotional connections:

1. Customers want safety, ease, and value this shopping season
2. Black Friday is an opportunity to showcase what is coming soon in the new year
3. Understand your customers' needs and wants to deliver solutions for their problems

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, Justin Winter, CEO of Boostopia, joins us in the studio to discuss customer service and technology.

1. Technology is one piece of a larger customer engagement strategy

1. Artificial Intelligence (AI) is a great way to free up your team from answering the same basic questions, freeing them up to care for customers

1. Starting with your customer's most asked questions will help you dial in your AI experience

1. Qualitative and quantitative measures must be integrated to provide the best overall service experience

1. Self-service is about giving customers the tools they need to solve their problems with minimum effort

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, I talk about how to inspire the best behaviors from your team to create exceptional customer experiences:

1. Be clear about expectations
2. Define on stage and off stage
3. Set a great example as a leader

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, Cynthia Blackwell steps into the studio to talk about service, leadership, and results:

1. Hire for passion and train the skills
2. Great leaders prioritize developing relationships
3. The best service organizations focus on positive moments
4. People buy from people they respect and trust
5. Healthy conflict and discussion will make you more creative and impactful

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, we take a Halloween slant and talk about bringing more life to your service.

1. Don't let your team get away with mindless service
2. Harness your team's brain power
3. Move beyond survival to purpose

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, Dr. Rich Greene discusses his Iron Mind Code Success Formula and his leadership strategies.

1. Great customer service makes the repeat sale so much easier
2. Everyone is a leader and must lead by example
3. Make time for your team and show empathy
4. Managing and prioritizing your day is key to managing stress
5. Set proper and realistic expectations and stretch goals

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, I welcome Laura Tolhoek into the studio to talk about Human Resources and Internal Employee Brand.

1. Great customer service is about making it easy and offering the occasional surprise and delight
2. Your internal employer brand must match who you say you are as an organization
3. Take care with your applicant experience to be sure you attract the best talent
4. Performance management is about team development and goal setting
5. Your gut will fail you and your systems will save you

Check out https://www.essentialhr.ca/ignite for the free tool from Laura she discusses during the program.

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

It's CUSTOMER SERVICE WEEK!  Let's celebrate and bring these great benefits to the organization:

1. Build employee morale
2. Focus on the importance of great customer service
3. Bust down silos and inspire teamwork

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

In this episode, I speak with Jason Wright from Intentionally Inspirational about marketing, communication, leadership, and customer service.

1. Understand the steps of your sales process
2. Identify your ideal customer
3. Never forget that your customer lifetime value is key - don't focus on just one interaction
4. Use data to make decisions and don't get emotionally attached to ads that aren't working

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

In this episode, I talk about the 4 Ps of customer experience and how they can help your business win:  People, Place Product, and Process

1. People - The "who" of your organization
2. Place - "Where" you meet your customers
3. Product - "What" product of service you offer
4. Process - "How" you get things done and make things easy

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com