<p>In this presentation to Tugboat Institute in 2021, Brad offers his insights on customer expectations in today’s world, key ways to improve service interactions and guidance on how to successfully utilize the customer experience to grow your business. We hope you enjoy the practical advice along with the lessons learned by some of the largest companies in the United States.</p>

In this presentation to Tugboat Institute in 2021, Brad offers his insights on customer expectations in today’s world, key ways to improve service interactions and guidance on how to successfully utilize the customer experience to grow your business. We hope you enjoy the practical advice along with the lessons learned by some of the largest companies in the United States.

Customer Service Excellence

CAPITALISM AT ITS BEST™

These are the stories of the Evergreen® movement.

Evergreen leaders are seasoned entrepreneurs, CEOs and presidents with the vision, creativity, resourcefulness, patience and grit to build and scale a business that will stay private indefinitely. They measure success by how well they deliver on their mission and how well they embody the 7Ps: Purpose, Perseverance, People First, Profit, Private, Paced Growth, & Pragmatic Innovation.

Tugboat Institute® is a membership organization that brings together Evergreen businesses across industry sectors to share best practices and unique insights, and to develop trusted bonds for their respective Evergreen paths.

Business

Entrepreneurship

CAPITALISM AT ITS BEST™ These are the stories of the Evergreen® movement. Evergreen leaders are seasoned entrepreneurs, CEOs and presidents with the vision, creativity, resourcefulness, patience and grit to build and scale a business that will stay private indefinitely. They measure success by how well they deliver on their mission and how well they embody the 7Ps: Purpose, Perseverance, People First, Profit, Private, Paced Growth, & Pragmatic Innovation. Tugboat Institute® is a membership organization that brings together Evergreen businesses across industry sectors to share best practices and unique insights, and to develop trusted bonds for their respective Evergreen paths.

CAPITALISM AT ITS BEST™

These are the stories of the Evergreen® movement.

Evergreen leaders are seasoned entrepreneurs, CEOs and presidents with the vision, creativity, resourcefulness, patience and grit to build and scale a business that will stay private indefinitely. They measure success by how well they deliver on their mission and how well they embody the 7Ps: Purpose, Perseverance, People First, Profit, Private, Paced Growth, &amp; Pragmatic Innovation.

Tugboat Institute® is a membership organization that brings together Evergreen businesses across industry sectors to share best practices and unique insights, and to develop trusted bonds for their respective Evergreen paths.

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Customer Service Excellence

Customer Service Excellence

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