The Revenue Formula

Customer Success isn't a profit center - here's why

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Yes, customer success should be a profit center. But for many companies, it's just not.

In this episode, we discuss why that's the case - and why it's not just a quick fix. We do share some tips to make it a profit center though.

  • (00:00) - Introduction
  • (03:01) - Challenges in Customer Success
  • (05:18) - The Reality of Upselling
  • (08:22) - Cultural Differences in Sales
  • (11:37) - Strategies for Effective Upselling
  • (14:37) - Do you have GTM fit?
  • (24:13) - Real examples

    • ***

    Connect with us


    đź”” LinkedIn: Toni / Mikkel

    ✉️ Newsletter: revenueletter.substack.com 

    đź“ş Watch: https://www.youtube.com/@growblocks
    đź’¬ Contact: [email protected]

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    The Revenue FormulaBy Toni Hohlbein & Raul Porojan
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