Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

December 28, 2020 161: Year in Review: Growing Teams and Leaders
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Week 52: Year in Review

Just Charlotte this week! Today, I look back on some of the pains of growing teams.
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20min
December 25, 2020 160: Year in Review: Bringing People Together
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Week 51: Year in Review

Just Charlotte this week! As we spend time with family and friends, I look back at when I brought podcast guests together.
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5min
December 24, 2020 159: Year in Review: Careers and Hiring
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Week 51: Year in Review

Just Charlotte this week! Looking at building a career in Support next year? This episode is for you!
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14min
December 23, 2020 158: Year in Review: Numbers and Beyond
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Week 51: Year in Review

Just Charlotte this week! As we approach a big number, I revisit the week where we looked beyond the numbers.
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10min
December 22, 2020 157: Year in Review: Reviews, Goals and Performance
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Week 51: Year in Review

Just Charlotte this week! A year in review deserves a look back at other reviews.
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10min
December 21, 2020 156: Year in Review: Metrics
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Week 51: Year in Review

Just Charlotte this week! So many leaders, so many lenses on support metrics!
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13min
December 18, 2020 155: Year in Review: Leadership Careers
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Week 50: Year in Review

Just Charlotte this week! In a year where I started a new role, it’s also been interesting to explore careers in Support, and other folks’ leadership experiences.
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17min
December 17, 2020 154: Year in Review: Frustrations and Awkward Conversations
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Week 50: Year in Review

Just Charlotte this week! I look back at my own awkward conversations, and wonder why the world isn’t changing faster.
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15min
December 16, 2020 153: Year in Review: The First Week
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Week 50: Year in Review

Just Charlotte this week! I look back over the first week’s topic: Empathy in Customer Support
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10min
December 15, 2020 152: Year in Review: Podcast Journey Part 2
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Week 50: Year in Review

Just Charlotte this week! How remote work and the podcast have intertwined.
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6min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.