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Week 50: Year in Review

Just Charlotte this week! Here I tell a little about where it all began….

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Specials: Fireside 10

Mo McKibbin talks about the challenges of screening for those magical unicorns: technical, customer success-support hybrids, remote, in Europe, ideally with specific industry experience. And we excitedly steal each others' favourite interview questions.

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Specials: Fireside 9

Steve Bederman joins me to talk about omni-channel support, and managing big tool and process changes for larger teams.

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Specials: Fireside 8

Greg Skirving describes how the scope of support can creep through the ease of access to a support team.

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Specials: Fireside 7

Kaylin Bailey returns to talk about productivity in support at all levels - personally, across the organisation, and on the front line.

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Specials: Fireside 6

Tue Søttrup helps me kick off this new Fireside season with a conversation about Product-Led Customer Success, and how Dixa have used this approach to drive product engagement and business improvements for the customers at the same time.

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Just a quick update... and do you happen to know anything about SEO?

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Week 44 Topic: Diversity and Inclusion

Vanessa Subramaniam talks about the kind of things she might look for when considering whether she’d be successful at a potential future employer’s organisation.

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Week 44 Topic: Diversity and Inclusion

Stacy Justino has spent time carefully considering the hiring process, right from the job description.

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Week 44 Topic: Diversity and Inclusion

Josh Magsam believes a remote workforce encourages diversity, but even largely remote companies need to work hard to foster diversity in each geography.

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