Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

November 03, 2020 142: Diversity and Inclusion with Antonio King
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Week 44 Topic: Diversity and Inclusion

Antonio King joins me to talk about the importance of keeping the conversations going, no matter how uncomfortable it feels..
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17min
November 02, 2020 141: Diversity and Inclusion with Ian Jordan
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Week 44 Topic: Diversity and Inclusion

Ian Jordan has successfully driven initiatives that lead to a 50-50 gender split in leadership positions in Support. Here, he tells how he began by looking at the hiring pipeline.
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10min
October 30, 2020 140: Scary Support Stories with Todd Curtis
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Week 43 Topic: Scary Support Stories

Todd Curtis tells the scary story that inspired this whole week of terrible tales. I heard this at a conference two years ago and it still gives me chills.
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28min
October 29, 2020 139: Scary Support Stories with Nancy Dandolos
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Week 43 Topic: Scary Support Stories

Nancy Dandolos woke to a nightmare of a chat in ALL CAPS... only it turned out not to be a dream…!
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13min
October 28, 2020 138: Scary Support Stories with Antonio King
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Week 43 Topic: Scary Support Stories

Antonio King digs into the s’mores while telling of the time they oversold the shoes and the systems shut down one by one…
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14min
October 27, 2020 137: Scary Support Stories with Nate Brown
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Nate Brown tells how he had to join the dark side to get anything like a resolution to a problem with a demonic service provider.
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9min
October 26, 2020 136: Scary Support Stories with Matt Dale
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Matt Dale joins me to tell the story of a possessed laptop. And I have rather too much fun with sound effects.
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10min
October 23, 2020 135: Support’s Relationship to Sales with Liz Love
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Week 42 Topic: Support’s Relationship to Sales

Liz Love, CCO at ProdPad, comes on the podcast for the first time, to talk about how ProdPad has joined up the customer journey end-to-end, from Sales to Support.
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10min
October 22, 2020 134: Support’s Relationship to Sales with Nicholas Zeisler
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Week 42 Topic: Support’s Relationship to Sales

Nicholas Zeisler (“Zee” to his friends, and “Zed” to his British friend over here) returns to talk about how CX can minimise friction in this less-obvious relationship. He’s at the end of the phone if you need him!
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10min
October 21, 2020 133: Support’s Relationship to Sales with Greg Skirving
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Week 42 Topic: Support’s Relationship to Sales

Greg Skirving returns to talk about the Three Days with the customer, and how nothing happens without the sale.
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11min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.