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Week 42 Topic: Support’s Relationship to Sales

Natalie Petruch-Trent has been a panel guest before, but joins me one-to-one for the first time today. We talk about the importance of trust in handing over the customer relationship from Sales to Support.

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Week 42 Topic: Support’s Relationship to Sales

Jason Cutter joins me for the first time to talk about how we might bridge what can seem to be the biggest organisational gap!

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Week 41 Topic: Support’s Relationship to Product

Ashley Sachs joins me for the first time. We ponder the particular challenges of remote work in the communications between Support and Product.

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129: Support’s Relationship to Product with Andrea Saez

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Week 41 Topic: Support’s Relationship to Product

Matt Dale returns to the podcast, to share the importance of two-way conversations in this relationship.

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Week 41 Topic: Support’s Relationship to Product

Craig and I talk about how the Support<->Product loop can be a positively charged spiral.

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Week 41 Topic: Support’s Relationship to Product

Simone and I talk about strategising with Product on how to use customer feedback.

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Week 40 Topic: Freelancing in Support

Nicole Jackson joins me for the first time, as we explore the balance between creating content and creating consultancy.

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Week 40 Topic: Freelancing in Support

Mo McKibbin and I talk about the dark side of freelancing, and how hard it is to sell oneself, and hear the ker-ching of the cash register for our expertise.

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Week 40 Topic: Freelancing in Support

Andrei Kamarouski joins me from Belarus, to talk about freelancing as a Zendesk consultant, primarily using Upwork.

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