Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base.

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 363 episodes available.

Customer Support Leaders episodes:

December 14, 2020 151: Year in Review: Podcast Journey Part 1
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Week 50: Year in Review

Just Charlotte this week! Here I tell a little about where it all began….
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11min
December 11, 2020 150: Fireside with Mo McKibbin
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Specials: Fireside 10

Mo McKibbin talks about the challenges of screening for those magical unicorns: technical, customer success-support hybrids, remote, in Europe, ideally with specific industry experience. And we excitedly steal each others' favourite interview questions.
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37min
December 04, 2020 149: Fireside with Steve Bederman
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Specials: Fireside 9

Steve Bederman joins me to talk about omni-channel support, and managing big tool and process changes for larger teams.
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29min
November 27, 2020 148: Fireside with Greg Skirving
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Specials: Fireside 8

Greg Skirving describes how the scope of support can creep through the ease of access to a support team.
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23min
November 20, 2020 147: Fireside with Kaylin Bailey
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Specials: Fireside 7

Kaylin Bailey returns to talk about productivity in support at all levels - personally, across the organisation, and on the front line.
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25min
November 13, 2020 146: Fireside with Tue Søttrup
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Specials: Fireside 6

Tue Søttrup helps me kick off this new Fireside season with a conversation about Product-Led Customer Success, and how Dixa have used this approach to drive product engagement and business improvements for the customers at the same time.
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22min
November 09, 2020 Announcing the Firesides
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Just a quick update... and do you happen to know anything about SEO?
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3min
November 06, 2020 145: Diversity and Inclusion with Vanessa Subramaniam
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Week 44 Topic: Diversity and Inclusion

Vanessa Subramaniam talks about the kind of things she might look for when considering whether she’d be successful at a potential future employer’s organisation.
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13min
November 05, 2020 144: Diversity and Inclusion with Stacy Justino
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Week 44 Topic: Diversity and Inclusion

Stacy Justino has spent time carefully considering the hiring process, right from the job description.
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15min
November 04, 2020 143: Diversity and Inclusion with Josh Magsam
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Week 44 Topic: Diversity and Inclusion

Josh Magsam believes a remote workforce encourages diversity, but even largely remote companies need to work hard to foster diversity in each geography.
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11min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 363 episodes available.