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Week 53: Slack Support
 
Mo McKibbin returns to compare the three occasions when she’s inherited Slack support and what she’s loved and hated about it each time.

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Week 53: Slack Support
 
 Chris Jewitt tells how Klaus used to support customers through Slack, but made the decision to move away from it. 

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Week 53: Slack Support
 
 Sean Tanos takes us from supporting humans to support robots through Slack! 

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Week 53: Slack Support

Fletcher Richman joins me to talk about 'decreasing the distance' to your customers with Slack, and how it gives support some personality.

Fletcher was the CEO & Cofounder of Halp, acquired by Atlassian (NASDAQ:$TEAM) in May 2020. He is currently a Sr. Manager, Product for Halp at Atlassian.  

Fletcher received a Bachelor of Science in Electrical & Computer Engineering, Cum Laude, from The University of Colorado. As a student, Fletcher co-founded Spark Boulder, a co-working space for student entrepreneurs, which was supported by many community leaders including Brad Feld and David Cohen, the Co-Founders of Techstars. Fletcher spent several years working as the Growth Engineer for PivotDesk, a Techstars Boulder graduate, and as the Platform Manager for Galvanize Ventures, a seed-stage venture capital fund. 

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Week 53: Slack Support

Vlad Shlosberg shares what support and success can look like on Slack.

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Looking forward to 2021!

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Week 52: Year in Review

Just Charlotte this week! It’s the first day of 2021, so to conclude our review of 2020 on the podcast, let’s talk about satisfaction in an otherwise unsatisfying year. 

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Week 52: Year in Review

Just Charlotte this week! How do we ensure our processes are the best they can be, and that they stick?

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Week 52: Year in Review

Just Charlotte this week! This time we look at forecasting fur the future, however uncertain it may be.

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Week 52: Year in Review

Just Charlotte this week! Growing pains again, or opportunities. This time, we explore how to leverage Support in revenue generation.

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