Everyone's talking about AI like it's plug-and-play. Spoiler: it's not. In this episode, Rob digs into why Big Tech's billions in AI R&D haven't yet turned into matching revenue — and what that means for the rest of us. The truth? The real business wins don't come from off-the-shelf models; they come from smart customization. Rob breaks down the "magic Lego brick" approach that separates hype from practical reality, showing how everyday tools like Power BI and Power Automate can connect to AI in surprisingly simple (and powerful) ways. He also revisits Bill Krolicki's "Vendor Bot" example to prove that you don't need to be a researcher or a billionaire to make AI deliver real results. If you've ever opened ChatGPT, asked it to "optimize operations," and gotten nowhere — this one's for you.