In this CVO Live episode, Valentin Radu and Vinny O’Brien - eCommerce Trainer & Consultant - discuss what it means to be customer-centric in eCommerce.
From the meaning of CLV to aligning your organization around it, and even tool investment, the two go through all sorts of fascinating insights.
Vinny runs Vinny & Co, an eCommerce consultancy firm, and is one of the UK and Ireland’s leading eCommerce experts.
He’s bringing to the table specific expertise in automotive, fashion, hard goods & home, as well as proven results with FTSE 100 retailers, eBay, and FMCG brands like Pepsi.
As an eComm expert, Vinny has lectured and taught eCommerce across the UK and Ireland since 2012.
His mission boils down to making eCommerce and digital technologies accessible to all businesses - no matter the vertical, size, and resources.
Tune in and discover what it takes to become truly customer-centric and grow your business in a sustainable way!
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Save your seat for future live sessions here and let's start building profitable businesses together!