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CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers episodes
- What Will the New Hybrid Workforce Look Like in Your Contact Center? Find out with Donna Fluss, President, DMG Consulting.The future of work is becoming more hybrid as offices are reopening. Learn how contact centers are effectively combining remote and onsite workforces to meet shifting agent and customer expectations.12 min
- Empowering Agile Staffing Practices in Your Contact Center with Donna Fluss, President, DMG Consulting.As the pandemic eases and the hybrid work model continues to evolve, hear how digitally powered agile staffing practices can transform your contact center’s onboarding, training, engagement—and CX.13 min
- The True Digital Experience Everyone Expects, with Maribel Lopez Founder of Lopez ResearchDiscover how Digital plays a key role in delivering exceptional customer experiences and the strongest competitive advantage a company can focus on.11 min
- The State of Personalization on the Path to CX Leadership, with Omer Minkara, VP & Principal Analyst, AberdeenLearn how personalization programs have changed over the past decade, and how modern CX leaders use personalization as a competitive advantage.11 min
About CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
From the publisher's feed
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect.
Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
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