CX RIOT RADIO

By David Powers

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry tr... more

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11 ratings

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FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 251 episodes available.

CX RIOT RADIO episodes:

May 06, 2022 Zoomers and Boomers with Ryan Warriner
Today on Caffeinated CX, we talk to Ryan Warriner (Author, Professional Trainer & Coach, Communication Consultant, Professor, Keynote Speaker) about Gen Z, training, political discussions in the workplace, and more. This was a great discussion, and very hyper caffeinated, technical issues (on my side) aside.
3 Keys: Accelerating Gen Z’s Development and Performance: https://thriveglobal.com/stories/3-keys-accelerating-gen-zs-development-and-performance/
Find Ryan here: https://www.linkedin.com/in/ryanwarriner/

Caffeinated CX LinkTree: https://linktr.ee/caffcx
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23min
May 04, 2022 Putting Employees First
Happy May the Fourth! Star Wars Day! An international (intergalactic?) holiday. May the Fourth be With You! And also your employees. Let's put them first so they can put the customers first.
https://linktr.ee/caffcx
...more
14min
April 27, 2022 Community Outreach with Magda from Rooter Hero
Second episode recorded and released in the same day!? I must be incredibly hyper-caffeinated.
I sat down with Magda from Rooter Hero, a plumbing company in California (that I also work for), and we talked about the Community Outreach division called Hero Helps.
Community Outreach is great for branding, for footprint, for employee engagement, sure. It's also the right thing to do.
https://linktr.ee/caffcx
...more
31min
April 27, 2022 Contact Center Cybernetics
AI, the contact center, and the customer.

https://linktr.ee/caffcx
...more
15min
April 22, 2022 CSR/DSR 2
This one is a bit Trades-Centric but that's okay. Replace CSR and DSR with anything you choose.
Should Customer Service Reps and Dispatchers be in the same building, let alone the same room, or god forbid the same person?
Listen and find out.
https://linktr.ee/caffcx
...more
11min
April 20, 2022 The Positive Aspect of Negative Reviews
While negative reviews should be minimized (by fixing the experience in the experience when things get wonky) they are unavoidable. Here is why they could possibly a good thing.
https://linktr.ee/caffcx

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8min
April 15, 2022 Guilty by Association
You're only as good as the third parties you use.

https://linktr.ee/caffcx
...more
9min
April 13, 2022 17 Year Low
According to a report released by ZenDesk, Customer Experience is at a 17 Year Low. Wow. Why? Let's talk about it.
https://linktr.ee/caffcx
https://cdn2.assets-servd.host/paltry-coyote/production/exports/03c2790399056e1b064267b588518446/zendesk-cx-trends-2022-report.pdf
...more
11min
April 08, 2022 Transparency
Transparency is one of the most important things you can offer your employees AND your customers.

https://linktr.ee/caffcx
...more
10min
April 06, 2022 Opening the OTTER Gate
How to open the OTTER Gate using the 5 Keys of CX
https://linktr.ee/caffcx
...more
15min

FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 251 episodes available.

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