Why are some questions harder to ask for a CSR than others? For example: email addresses. Today, we address that issue.

https://linktr.ee/caffcx

Here's the LinkTree: https://linktr.ee/caffcx  

First off, thanks for watching. Second off, keep your brand messaging consistent across all customer touchpoints. Even tiktok.

"Time Flows Like a River and History Repeats"- Secret of Mana

In this episode we analyze the song Burgers of Wrath, by Jello Biafra, former vocalist of the Dead Kennedys, and then descend into inflation, record corporate profits, how many Americans are living paycheck to paycheck, and how we're footing the bill for WalMart. So, it'll be a fun episode.

Burgers of Wrath: https://www.youtube.com/watch?v=MtaGSI1QrA8

The Caffeinated CX LinkTree: https://linktr.ee/caffcx

In case this internet thing isn't just another hoola hoop fad, online review platforms are the new word of mouth. Here's how to get some.

https://linktr.ee/caffcx

How to hire and cultivate customer service superstars.

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Know your stuff. 

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What starts with F, has 4 letters, and is something you never want to hear you customer, your spouse, or your boss say to you?

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Let's talk first impressions.

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What do Dungeons & Dragons, World of Warcraft, and Customer Experience have in common? Other than this handsome and  humble hyper caffeinated podcast host?

TRANSFERABLE SKILLS! So roll initiative and let's go.

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Enacting any kind of CX Program or improvement includes buy in from the top. Here's how to do that.

https://linktr.ee/caffcx