In case this internet thing isn't just another hoola hoop fad, online review platforms are the new word of mouth. Here's how to get some.

https://linktr.ee/caffcx

How to hire and cultivate customer service superstars.

https://linktr.ee/caffcx

Know your stuff. 

https://linktr.ee/caffcx

What starts with F, has 4 letters, and is something you never want to hear you customer, your spouse, or your boss say to you?

https://linktr.ee/caffcx

Let's talk first impressions.

https://linktr.ee/caffcx

What do Dungeons & Dragons, World of Warcraft, and Customer Experience have in common? Other than this handsome and  humble hyper caffeinated podcast host?

TRANSFERABLE SKILLS! So roll initiative and let's go.

https://linktr.ee/caffcx

Enacting any kind of CX Program or improvement includes buy in from the top. Here's how to do that.

https://linktr.ee/caffcx

Every person, no matter what their career path is, should spend at least one year in a customer facing position. Why? Listen to the episode.

https://linktr.ee/caffcx

In today's episode we talk about coaching contact center agents as well as having 1-on-1's with them, and why they're important, and why they are separate.

Remember to share and rate and review. This is the 50th one I've thrown up here. That's some sort of milestone I guess. 

Here's the LinkTree. https://linktr.ee/caffcx There's links on it. Hence the name. 

Okay, bye.

Repeat customers are awesome. That's it. That's the episode. Have a good night!

https://linktr.ee/caffcx