CX RIOT RADIO

By David Powers

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry tr... more

5

11 ratings

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FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 252 episodes available.

CX RIOT RADIO episodes:

January 24, 2022 CX Book Recommendations
Here's a list of books you should read right now. This instant. This very second.

The Caffeinated CX LinkTree: https://linktr.ee/caffcx

Share, Rate, Review
...more
6min
January 21, 2022 Why Incentivizing AHT is Often Dumb
Do you incentivize your call center agents' AHT (Average Handle Time)?
Why?
Stop.
Anyway... share, rate, review!
The Caffeinated CX LinkTree: https://linktr.ee/caffcx
...more
7min
January 19, 2022 Call Center Culture and Leadership (or lack thereof) During a Crisis with Yergy from the Misery Machine!!
The ACS Murders: https://www.youtube.com/playlist?list=PL5RlC2z-L-I10l2H38K3y-vKNl5-ejLJ_
The Misery Machine on Apple: https://podcasts.apple.com/us/podcast/the-misery-machine/id1486604765
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This is a very special episode for me, and I hope for you as well. Jess Yergin (Yergy) is an old, dear friend and here we talk about a couple of tragic events that struck the call center she worked at as a Team Lead/Supervisor/Manager.
Also, we discuss what life was like at this (and many other) call centers.
The CaffCX LinkTree: https://linktr.ee/caffcx
...more
44min
January 17, 2022 Improving CX in an Industry with a Bad Rep w/Daniel Mattar
https://linktr.ee/caffcx
...more
19min
January 14, 2022 PIP
https://linktr.ee/caffcx
PIP- Praise in Public. Shout out the awesome.
...more
9min
January 12, 2022 Smash the Silos
No one department sees the entire customer journey. Why? Why are there still silos? Let's blow them up... in Minecraft

https://linktr.ee/caffcx
...more
7min
January 10, 2022 Respecting Customer Channels
A Customer reaches out to you on a specific channel for a reason. Respect that.

https://linktr.ee/caffcx
...more
7min
January 07, 2022 The Golden Rule
Practicing the CX Golden Rule

https://linktr.ee/caffcx
...more
7min
December 30, 2021 CSAT is a BS Metric
Don't track customer satisfaction. Satisfaction isn't enough. Track customer loyalty.

https://linktr.ee/caffcx
...more
7min
December 27, 2021 Let's Review Your 2021
Rate, Review, and Share!
...more
8min

FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 252 episodes available.

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