https://linktr.ee/caffcx

The Caffeinated Linktree: https://linktr.ee/caffcx

I sat down with Fernando Lucio, Safety Director and Fleet Commander of Rooter Hero Plumbing back during Customer Service Week. (Full disclosure: I work for Rooter Hero Plumbing)

We talk about the importance of safety, especially with driving company vans (aka: giant moving billboards) and how that affects the brand and the customer experience. Enjoy!

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Pretend I have a White Board

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On today's episode of Caffeinated CX we talk about Customer Choice and why sometimes limiting the choices of how to reach you is a good idea.

https://linktr.ee/caffcx

In this episode of Caffeinated CX we talk about evolving customer expectations and what that means for the way you do your CX and customer service. 

The Caffeinated CX LinkTree: https://linktr.ee/caffcx

We go over this article:

https://www.forrester.com/blogs/cancel-the-cost-center-culture-in-customer-service/

No... it's not confirmation bias. Why would you say that?

Here's the Caffeinated CX Linktree: https://linktr.ee/caffcx

The one simple equation that will elevate your company to new heights

The Caffeinated CX Linktree: https://linktr.ee/caffcx

What are the four major skills you should be developing as a CSR? 

Hiring managers, what are the four skills you want to look out for when hiring CSRs?

Listen to the episode to find out..

Blog: https://caffcx.blogspot.com/

Twitter: https://twitter.com/caffeinatedcx

LinkedIn: https://www.linkedin.com/in/davidjpowers2/

Just a rant.

caffcx.blogspot.com