CX RIOT RADIO

By David Powers

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry tr... more

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FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 268 episodes available.

CX RIOT RADIO episodes:

November 05, 2021 Customer Choice
On today's episode of Caffeinated CX we talk about Customer Choice and why sometimes limiting the choices of how to reach you is a good idea.

https://linktr.ee/caffcx
...more
9min
October 22, 2021 Customer Expectations
In this episode of Caffeinated CX we talk about evolving customer expectations and what that means for the way you do your CX and customer service.

The Caffeinated CX LinkTree: https://linktr.ee/caffcx
...more
5min
October 18, 2021 Call Center = Cost Center?
We go over this article:
https://www.forrester.com/blogs/cancel-the-cost-center-culture-in-customer-service/
No... it's not confirmation bias. Why would you say that?
Here's the Caffeinated CX Linktree: https://linktr.ee/caffcx
...more
12min
October 14, 2021 ex=cx²
The one simple equation that will elevate your company to new heights

The Caffeinated CX Linktree: https://linktr.ee/caffcx
...more
10min
October 10, 2021 The 4 Most Important Skills a CSR Can Possess
What are the four major skills you should be developing as a CSR?
Hiring managers, what are the four skills you want to look out for when hiring CSRs?
Listen to the episode to find out..

Blog: https://caffcx.blogspot.com/
Twitter: https://twitter.com/caffeinatedcx
LinkedIn: https://www.linkedin.com/in/davidjpowers2/
...more
7min
October 08, 2021 Rant 001
Just a rant.

caffcx.blogspot.com
...more
19min
October 08, 2021 Don't Turn Your Agents Into Chatbots
You know who likes Chatbots?
Chatbot designers.
Periodt, as the kids say.

caffcx.blogspot.com
...more
9min
October 08, 2021 3 Questions on How to Get to Know Your Employees on Day 1
See the title.

caffcx.blogspot.com
...more
8min
October 08, 2021 Customer Service Week?
Why do we only spend only one week a year appreciating the hard working people in Customer Service?
Why do we call Contact Centers cost centers?
Why don't we celebrate CX all year long?
Let's do that.
caffcx.blogspot.com (I'm cheap)
...more
7min
October 08, 2021 Espresso Shot- DFU or Bad GUI?
Happy Day 5 of Customer Service Week!!!

caffcx.blogspot.com
...more
5min

FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 268 episodes available.