CX RIOT RADIO

By David Powers

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry tr... more

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11 ratings

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FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 252 episodes available.

CX RIOT RADIO episodes:

October 08, 2021 Don't Turn Your Agents Into Chatbots
You know who likes Chatbots?
Chatbot designers.
Periodt, as the kids say.

caffcx.blogspot.com
...more
9min
October 08, 2021 3 Questions on How to Get to Know Your Employees on Day 1
See the title.

caffcx.blogspot.com
...more
8min
October 08, 2021 Customer Service Week?
Why do we only spend only one week a year appreciating the hard working people in Customer Service?
Why do we call Contact Centers cost centers?
Why don't we celebrate CX all year long?
Let's do that.
caffcx.blogspot.com (I'm cheap)
...more
7min
October 08, 2021 Espresso Shot- DFU or Bad GUI?
Happy Day 5 of Customer Service Week!!!

caffcx.blogspot.com
...more
5min
October 07, 2021 Interview with John Akhoian, CEO of Rooter Hero Plumbing
For Customer Service Week, I sat down with John Akhoian, the CEO of Rooter Hero Plumbing and picked his brain about CX, EX, and customer-centricity.

(Full Disclosure: I work for Rooter Hero Plumbing)

[email protected]
rooterhero.com
...more
12min
October 07, 2021 Espresso Shot- Helping Each Other Out
On the 4th Day of Customer Service Week, my true love gave to me..... help!
...more
5min
October 06, 2021 Espresso Shot- Keep it Simple 2
Day 3 of Customer Service Week

caffcx.blogspot.com
...more
5min
October 06, 2021 Coffee With Dave- Culture Revolution
For a sustained and transformative CX/EX transformation, there needs to be a culture revolution.

caffcx.blogspot.com
...more
20min
October 05, 2021 Espresso Shot- The Power of OTTER
Happy Customer Service Week! Here's Episode 2: The Power of OTTER

caffcx.blogspot.com
...more
4min
October 05, 2021 Espresso Shot- Nerdy CX Stats
Welcome to Customer Service Week! Here's episode 1, Nerdy CX Stats!

caffcx.blogspot.com
...more
4min

FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 252 episodes available.

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