CX RIOT RADIO

By David Powers

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry tr... more

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11 ratings

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FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 268 episodes available.

CX RIOT RADIO episodes:

December 10, 2021 It All Matters
https://linktr.ee/caffcx

Drink a pot of coffee and race to the office to use the restroom. Talk CX. Today we drill in that IT ALL MATTERS. From initial brand recognition until the customer dies.
...more
9min
December 03, 2021 AQ Ain't Just an Instance Anymore
https://linktr.ee/caffcx
...more
9min
November 26, 2021 The Most Important Aspect
https://linktr.ee/caffcx
...more
12min
November 22, 2021 Hyper-Caffeinated Leadership 1
Books:

Extreme Ownership
One Minute Manager
Leadership Strategy & Tactics
The Effective Executive
Tribes

Google them for the answer ya schlub.

Check out the Caffeinated LinkTree: https://linktr.ee/caffcx
...more
17min
November 17, 2021 Stop Blaming Your Bad Customer Service on Covid
We're almost 2 years in, why are you still blaming long hold times on the pandemic? Why are you STILL using the pandemic as an excuse? STOP.

https://linktr.ee/caffcx
...more
9min
November 15, 2021 Call Center Horror Story: The Bottle
Spooky 👻 story about a call center in a far away place in a far away time.
Involves a bottle, a badly structured attendance point system, and an outsourced draconian HR team.

https://linktr.ee/caffcx
...more
8min
November 12, 2021 Convenience For Me, or Convenience For Thee?
https://linktr.ee/caffcx
...more
7min
November 11, 2021 NPS Scores (Net Promoter Score... Scores)
The Caffeinated Linktree: https://linktr.ee/caffcx
...more
8min
November 10, 2021 Safety, the Brand, and the CX with Fernando Lucio
I sat down with Fernando Lucio, Safety Director and Fleet Commander of Rooter Hero Plumbing back during Customer Service Week. (Full disclosure: I work for Rooter Hero Plumbing)
We talk about the importance of safety, especially with driving company vans (aka: giant moving billboards) and how that affects the brand and the customer experience. Enjoy!

https://linktr.ee/caffcx
...more
16min
November 08, 2021 Simplifying the Peak-End Rule
Pretend I have a White Board
https://linktr.ee/caffcx
...more
7min

FAQs about CX RIOT RADIO:

How many episodes does CX RIOT RADIO have?

The podcast currently has 268 episodes available.