AI, the contact center, and the customer.

https://linktr.ee/caffcx

This one is a bit Trades-Centric but that's okay. Replace CSR and DSR with anything you choose. 

Should Customer Service Reps and Dispatchers be in the same building, let alone the same room, or god forbid the same person?

Listen and find out.

https://linktr.ee/caffcx

While negative reviews should be minimized (by fixing the experience in the experience when things get wonky) they are unavoidable. Here is why they could possibly a good thing. 

https://linktr.ee/caffcx

You're only as good as the third parties you use.

https://linktr.ee/caffcx

According to a report released by ZenDesk, Customer Experience is at a 17 Year Low. Wow. Why? Let's talk about it.

https://linktr.ee/caffcx

https://cdn2.assets-servd.host/paltry-coyote/production/exports/03c2790399056e1b064267b588518446/zendesk-cx-trends-2022-report.pdf

Transparency is one of the most important things you can offer your employees AND your customers.

https://linktr.ee/caffcx

How to open the OTTER Gate using the 5 Keys of CX

https://linktr.ee/caffcx

Why are some questions harder to ask for a CSR than others? For example: email addresses. Today, we address that issue.

https://linktr.ee/caffcx

Here's the LinkTree: https://linktr.ee/caffcx  

First off, thanks for watching. Second off, keep your brand messaging consistent across all customer touchpoints. Even tiktok.

"Time Flows Like a River and History Repeats"- Secret of Mana

In this episode we analyze the song Burgers of Wrath, by Jello Biafra, former vocalist of the Dead Kennedys, and then descend into inflation, record corporate profits, how many Americans are living paycheck to paycheck, and how we're footing the bill for WalMart. So, it'll be a fun episode.

Burgers of Wrath: https://www.youtube.com/watch?v=MtaGSI1QrA8

The Caffeinated CX LinkTree: https://linktr.ee/caffcx