CX Today

By CXToday.comTechnology

CX Today episodes

October 29, 2021 Twilio Engage and the Importance of Personalised CX
CX Today's Carly Read hosts Paul Adams, Regional VP, UK & Ireland, Twilio.
10 min
October 25, 2021 Future-Proofing a Business with Omni-Channel
CX Today's Carly Read hosts Jacob Borgeson, Product Marketing Director, Khoros.
8 min
October 22, 2021 Puzzel Extends Smart Experiences with Vergic Acquisition
CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel and Alexander Lunde, Co-Founder at Vergic.
12 min
October 21, 2021 Health of the Contact Centre 2021: Agent Well-being and the Great Resignation
CX Today's William Smith hosts Calabrio's Ed Creasey, Director of Pre Sales and Graeme Meikle, WFM Consultant.
12 min
October 20, 2021 Language Operations: Multilingual Support with AI
CX Today's William Smith hosts Vasco Pedro, Co-founder and CEO, Unbabel.
19 min
October 18, 2021 Impact Tech Has on Boosting Customer Engagement
CX Today's Carly Read hosts Iain Regan, Chief Revenue Officer, Semafone.
10 min
October 01, 2021 Best Practices for Managing Agents Through Change
CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research.
23 min
October 01, 2021 Improving CX with Messaging Channels
CX Today's Carly Read hosts John Walls, RVP Customer Success EMEA, Zendesk.
13 min
September 20, 2021 Making the Most of User-Generated Content
CX Today's William Smith hosts Andrew Smith, VP, Marketing, PowerReviews.
16 min
September 16, 2021 Patient Experience in a Post-COVID World
CX Today's Carly Read hosts Martin Taylor, CEO, Content Guru.
17 min

About CX Today

From the publisher's feed

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and…

Share CX Today

Sign up to save your podcasts

CX Today

CX Today episodes

About CX Today