CX Today

By CXToday.comTechnology

CX Today episodes

August 25, 2021 How the Shift to Digital has Impacted Remote Working
CX Today's Carly Read hosts Savinay Berry, EVP of Product & Engineering, Vonage.
11 min
August 24, 2021 VOC Trends: Automation, COVID and the Sector's Future
CX Today's William Smith hosts Craig Shull, SVP & GM at GetFeedback.
9 min
August 19, 2021 The Role of Artificial Intelligence in Customer Service
CX Today's William Smith hosts John Ball, SVP & GM Customer Workflow Business Unit, ServiceNow.
16 min
August 17, 2021 Analysing the CCaaS Magic Quadrant
CX Today’s David Dungay hosts Zeus Kerravala, Founder of ZK Research.
16 min
August 10, 2021 Solving Agent Experience Challenges
CX Today's David Dungay hosts Nick Beardsley, Enterprise Director, Onecom Group and Thomas John, VP Channels, Five9.
22 min
August 05, 2021 Cirrus Ex and the Power of the Super Agent
CX Today's Carly Read hosts Andy Tucker, Partner Success Manager, Cirrus.
15 min
July 30, 2021 Personalisation and the Importance of CX for Retailers
CX Today's William Smith hosts Jamie Brighton, Head of Product Marketing EMEA, Adobe Experience Cloud.
12 min
July 21, 2021 The Future of CX in a Post-Pandemic World and the Role of CRM
CX Today's Rob Scott hosts Crevan O'Malley, Senior Sales Director, HubSpot.
24 min
July 19, 2021 The Future of CX Starts with the CRM
CX Today's David Dungay hosts David Campbell, VP of Marketing, SugarCRM.
22 min
July 15, 2021 AudioCodes: Modernising On-Premise Contact Centres
CX Today's William Smith hosts Peter Broeckx, Sales Manager Contact Center EMEA at AudioCodes
20 min

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News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and…

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CX Today

CX Today episodes

About CX Today