CX Today

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CX Today episodes

May 12, 2021 The State of the Modern Contact Centre
CX Today's Carly Read hosts Ed Creasey, Director Presales, International and Tomas Taesler, Product Line Manager, Workforce Management at Calabrio.
16 min
May 12, 2021 Is Video in the Contact Centre the next CX Game Changer?
CX Today's Rob Scott hosts Thomas Rødseth, CTO at Puzzel
16 min
May 03, 2021 Artificial Intelligence meets Emotional Intelligence
CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel.
33 min
April 26, 2021 How Data Driven Insights Transform Customer Engagement
CX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.
20 min
April 21, 2021 Hubspot's Operations Hub Launch 2021
CX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot.
9 min
April 13, 2021 Reimagining CX with Five9 and Metrigy
CX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy.
30 min
April 12, 2021 Automating Conversations in CX
CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.
13 min
April 06, 2021 Automation and CX - Best Practices and Business Checklist
CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.
14 min
March 29, 2021 Introducing the Five9 EMEA Summit
CX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and Brian Atkinson, VP and Manager of EMEA, Five9.
11 min
March 25, 2021 How AI will Serve Post-COVID Omni-channel Customers
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
19 min

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News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and…

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CX Today episodes

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