I opened up my email inbox and there was a message from someone. The entire message was a sales letter for what I assume is a program they were selling.
The problem was I had no idea what they were talking about.
Throughout the whole letter, they used an acronym. They didn’t even define the acronym either!
I don’t remember exactly which letters they used, but to pick three random letters, let’s just say it was KBL.
What does “KBL” mean? When you hear “KBL” does that give you any kind of emotional response?
Of course not, because there haven’t been any impressions of KBL in the past for you to associate with. No one has marketed KBL to you.
Now, if I said “UPS”, that means something to you! “ABC” means something to you. GE—you’ve heard of that before.
For people to know, understand, and associate an emotional response with a set of letters, millions, if not billions, of dollars of marketing put into it.
That’s the reason large companies can get away with using acronyms. You can’t!