Daily Crown

Elzie sits down with the multi-talented Susan Drumm, a widely respected entrepreneur and leadership expert. Susan has revolutionized a decade-old program, transforming it into a model that empowers anyone to foster better teamwork.

Explore her journey from Harvard Law, consulting, acting, and her unique blend of music and neuroscience in leadership outlined in her book, "The Leader's Playlist". Get a glimpse into her 17-year journey with Meritage Leadership, the hurdles of entrepreneurship, and the balancing act of scaling a business.

Susan also introduces the Enneagram tool, which reveals the essentially of recognizing and addressing blind spots for effective leadership. This episode is an enriching exploration of leadership, personal growth, and the transformative power of music. Tune in now!

Episode Highlights:

09:12 - I think I'm going to bring something that you probably never heard, which is related to how music can actually help you be a better leader and a better human. So what do I mean by that? Well, I wrote this book called The Leader's Playlist, and it's about how to unleash the power of music and neuroscience to transform your leadership and your life. And essentially, it looks at the power that music has to help us form new neural pathways in the brain. It's basically how we learn more quickly and efficiently. So, everything's faster when you kind of embed it with music, but it has an important component to it, which is the fact that I think my superpower is pattern recognition. That's what I've been coaching.

10:18 - And what I noticed in those patterns is that a lot of that has to do with what happened to them in their childhood. And what happened to you in your childhood, meaning whatever challenges you had or traumas, more specifically, or just wounds. We've all been wounded in some way, that influence and help us create a superpower, and so that superpower is what you want to leverage, but it also comes with a liability.

24:26 - It's going to be hard for you to get to the next level. And so in this book, I both articulate why what happens to your childhood shows up in your leadership today and also how music can actually interrupt this pattern and help you create a new path forward when you pair it with music.

Go Beyond the Podcast

The Daily Crown is more than a podcast. We're building a place where faith meets everyday life and business, helping believers grow in faith, focus, and fellowship.

Become a Daily Crown Supporter

If The Daily Crown is encouraging, challenging, or equipping you, consider becoming a Daily Crown Supporter for just $4.99/month.

Your support helps us continue creating independent, faith-centered media. You'll also receive access to our Daily Crown Podcast Companion, featuring daily devotionals, Scripture and audio reflections, personal reflections, prayer, and opportunities to connect with others on the journey.

Prefer to give once? Leave a one-time tip

Join Us Around the Campfire

Faith and business were never meant to be journeys we walk alone.

Daily Crown Campfire is our monthly gathering for believers in business to connect, share wisdom, encourage one another, and grow together. Pull up a chair. There's room for you.

Partner With The Daily Crown

We collaborate with organizations and brands that believe in the power of meaningful stories, purposeful conversations, and positive impact.

Interested in reaching our audience or supporting the mission?

Our Partners

Powered by Horicon Bank, The Natural Choice.

About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

Discover more at DailyCrown.co.

Carry the Flame. Wear the Crown.™

Contact Susan Drumm

LinkedIn

Website

The Leader's Playlist Book

Dive into the journey of entrepreneurship with Jeff Maine, Founder of Pay Proudly. His mission is twofold: to provide business owners with payment clarity and to support communities through charity. Discover how Jeff, from his humble beginnings to becoming a seasoned entrepreneur, harnesses his strengths and strategy to fill the gaps in his ventures.

Episode Highlights:

09:06 - We know our customers need to know us. They need to like us, and they need to trust us. So how do we achieve that? Every single step of the way, and it's getting in front of businesses. And so, really, for our side, sales 101, we're bringing people in and saying, "All right, we've got to get out into the end of the town, and we've got to be talking to businesses, and they've got to know us, like us, and trust us." And so, once we cross that, the sales side is easy. It's easy to sell somebody who already likes and trusts you; you know, it's not really hard anymore from a sales standpoint.

21:55 - Its real money that these business owners are saving. And listen, I've saved businesses just in rate reduction—over $10,000 a month—and fees, you know, it's businesses. A lot of businesses just don't look at this stuff, and they don't have clarity around it. And so it's real; it's a real number. It's a real line item. Businesses are paying a lot in credit card fees, and it's something we can really help them with.

24:05 - We give our business owners credit for those gifts because, without their processing on our platform, we wouldn't be able to give them. And so we want our business owners to have credit for that. So through social media and through everything we do, we thank our businesses. We push the business owners to say, "Hey, because they process it with Pay Proudly, we're able to do this." Without them, we wouldn't be able to do it. So, we love it. It's who we are. We're always going to do it. And we're just going to keep giving, and hopefully we get more and more because we're going to sign more and more accounts.

Go Beyond the Podcast

The Daily Crown is more than a podcast. We're building a place where faith meets everyday life and business, helping believers grow in faith, focus, and fellowship.

Become a Daily Crown Supporter

If The Daily Crown is encouraging, challenging, or equipping you, consider becoming a Daily Crown Supporter for just $4.99/month.

Your support helps us continue creating independent, faith-centered media. You'll also receive access to our Daily Crown Podcast Companion, featuring daily devotionals, Scripture and audio reflections, personal reflections, prayer, and opportunities to connect with others on the journey.

Prefer to give once? Leave a one-time tip

Join Us Around the Campfire

Faith and business were never meant to be journeys we walk alone.

Daily Crown Campfire is our monthly gathering for believers in business to connect, share wisdom, encourage one another, and grow together. Pull up a chair. There's room for you.

Partner With The Daily Crown

We collaborate with organizations and brands that believe in the power of meaningful stories, purposeful conversations, and positive impact.

Interested in reaching our audience or supporting the mission?

Our Partners

Powered by Horicon Bank, The Natural Choice.

About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

Discover more at DailyCrown.co.

Carry the Flame. Wear the Crown.™

Contact Jeff Maine

LinkedIn

Facebook

Website

Precious Williams, known as the Killer Pitch Master, shares a glimpse into her life-altering journey from personal despair to clawing her way back up.

Precious shares her perspective on resilience and redemption and the vital role of pitching not just in business, but life. She shares the six types of pitches and their role in building success. Precious also shares insights on personal branding, the value of diversity, and the power of authenticity.

Episode Highlights:

07:17 - It also showed me that there were people who looked nothing like me and did not care what their backstory was. They only cared about how you present yourself, what that does for their audience, and how we can take that into bigger and bigger places. So that was a lesson that was dialed into me, and I leaned into it, and because of that, I was never afraid to walk into any room again to present myself as a killer pitch master.

08:22 - It is so important for founders to know how to pitch because. If you don't have a way of briefly introducing yourself, your books, your business, your brand, your product, or your service in a way that captivates, titillates, excites, and delights, you're going to have a hard time. You're going to have a hard time posting on social media. A lot of us started by ourselves. So if you cannot get people interested in taking a look at your products or services to want to book you, hire you, or refer you, if you don't show why you're the only choice that matters in an oversaturated place.

36:01 - One of the greatest things I want you to take from me is to be the celebrity of your own brand. It's great to take pictures with all these people and that's wonderful. That doesn't impute anything to you. It doesn't, I promise. I know it looks good. You get a lot of likes on social media. But you want people to come to you.

Go Beyond the Podcast

The Daily Crown is more than a podcast. We're building a place where faith meets everyday life and business, helping believers grow in faith, focus, and fellowship.

Become a Daily Crown Supporter

If The Daily Crown is encouraging, challenging, or equipping you, consider becoming a Daily Crown Supporter for just $4.99/month.

Your support helps us continue creating independent, faith-centered media. You'll also receive access to our Daily Crown Podcast Companion, featuring daily devotionals, Scripture and audio reflections, personal reflections, prayer, and opportunities to connect with others on the journey.

Prefer to give once? Leave a one-time tip

Join Us Around the Campfire

Faith and business were never meant to be journeys we walk alone.

Daily Crown Campfire is our monthly gathering for believers in business to connect, share wisdom, encourage one another, and grow together. Pull up a chair. There's room for you.

Partner With The Daily Crown

We collaborate with organizations and brands that believe in the power of meaningful stories, purposeful conversations, and positive impact.

Interested in reaching our audience or supporting the mission?

Our Partners

Powered by Horicon Bank, The Natural Choice.

About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

Discover more at DailyCrown.co.

Carry the Flame. Wear the Crown.™

Contact Precious Williams

Website

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Elzie Flenard talks with legal entrepreneur, James Grant, who reveals the challenges and triumphs of scaling a business. From navigating team dynamics during growth phases, to maintaining focus on the business's purpose, James' insights are invaluable for any entrepreneur.

Plus, hear why not all business partnerships are disasters, and how dividing responsibilities based on strengths can be a game-changer. Get a sneak peek into James' enjoyment of his entrepreneurial journey and how it aligns perfectly with his lifestyle.

Tune in to learn more about creating a business that serves you, and not the other way around! Remember, entrepreneurship is about more than just work, it's about crafting the lifestyle you want for you and your family. Discover how James did just that.

Episode Highlights:

13:03 - If you're listening and you think that, "Oh, I don't have the money to hire this super expensive, super qualified rockstar, start small." Hire a VA to manage your email inbox. Hire a VA to do something that is ultra small, that is super basic, but that's taking a lot of your time. With most business owners, most of what you do is administrative in some way. And if you can offload that to a virtual assistant, that's somewhere across the globe in a country where you're both getting a significant benefit by maybe paying them $6 an hour, which is wonderful to them and wonderful to you as a business owner, and everyone wins, why wouldn't you want to do that?

25:00 - I think there's a lot of typical B2B marketing platforms and methods that may not work as effective because, at the end of the day, especially when you're dealing with professionals, professionals want to speak with other professionals. So, when it comes to the vast majority of our B2B model, it's based on networking and being able to build relationships with other lawyers because you do business with those you know, like, and trust.

30:29 - Hiring is tough. It's one of those skills that's not easily acquired. And when you start bringing people into your company, that's a really big step because now you're responsible for somebody else and possibly their family. And you have to understand that you have a commitment to them, but they also have a commitment to you. And being able to be on the same page, as far as where you're going, you have to be clear with your team.

Go Beyond the Podcast

The Daily Crown is more than a podcast. We're building a place where faith meets everyday life and business, helping believers grow in faith, focus, and fellowship.

Become a Daily Crown Supporter

If The Daily Crown is encouraging, challenging, or equipping you, consider becoming a Daily Crown Supporter for just $4.99/month.

Your support helps us continue creating independent, faith-centered media. You'll also receive access to our Daily Crown Podcast Companion, featuring daily devotionals, Scripture and audio reflections, personal reflections, prayer, and opportunities to connect with others on the journey.

Prefer to give once? Leave a one-time tip

Join Us Around the Campfire

Faith and business were never meant to be journeys we walk alone.

Daily Crown Campfire is our monthly gathering for believers in business to connect, share wisdom, encourage one another, and grow together. Pull up a chair. There's room for you.

Partner With The Daily Crown

We collaborate with organizations and brands that believe in the power of meaningful stories, purposeful conversations, and positive impact.

Interested in reaching our audience or supporting the mission?

Our Partners

Powered by Horicon Bank, The Natural Choice.

About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

Discover more at DailyCrown.co.

Carry the Flame. Wear the Crown.™

Contact James Grant

Website

LinkedIn

Elzie chats with the "Networking Queen," Toni Harris Taylor. Dive into Toni's journey from Cleveland to Houston at 16, and discover how this transformative move has shaped her understanding of diversity and relationships. Get valuable insights into the art of networking, with a spotlight on the importance of showing up, presenting a professional image, and mastering your elevator pitch.

Listen as Toni unravels the power of following up, underscored by a recent success story. Learn about the advantages of joining a networking franchise, particularly for minority entrepreneurs. Get a glimpse of Toni's unconventional marketing strategy, using love to drive business growth.

Find out how being part of a networking group can enhance your business through community, connections, collaborations, and referrals. Tune in for these and much more – a must-listen for entrepreneurs looking to build meaningful connections!

Episode Highlights:

12:06 - I was this close to shutting down the business and going to get a job because I couldn't figure out what my uniqueness was and what my passion was. And when I then started talking to a money mindset coach, she asked me, "What's your why?" And I told her, and she said, "You know, you've accomplished that. You need a new why."

18:08 - You have got show up and look the part. You want to be attractive, so people are like not repelled by you, but attracted to you. You have to have good brand tactics. You have to know your elevator pitch. Who are you? What do you do? What do you say?

21:57 - I want your audience to hear this, especially for brown entrepreneurs. I don't think I'll ever start another business from scratch. Franchising can save you time, money, and energy. You're going to spend that same $40,000 to build it from scratch. It may not be in a lump sum, but if you're going to build something and build it right, you're going to spend the exact same money. Why not plug into a franchise system?

Go Beyond the Podcast

The Daily Crown is more than a podcast. We're building a place where faith meets everyday life and business, helping believers grow in faith, focus, and fellowship.

Become a Daily Crown Supporter

If The Daily Crown is encouraging, challenging, or equipping you, consider becoming a Daily Crown Supporter for just $4.99/month.

Your support helps us continue creating independent, faith-centered media. You'll also receive access to our Daily Crown Podcast Companion, featuring daily devotionals, Scripture and audio reflections, personal reflections, prayer, and opportunities to connect with others on the journey.

Prefer to give once? Leave a one-time tip

Join Us Around the Campfire

Faith and business were never meant to be journeys we walk alone.

Daily Crown Campfire is our monthly gathering for believers in business to connect, share wisdom, encourage one another, and grow together. Pull up a chair. There's room for you.

Partner With The Daily Crown

We collaborate with organizations and brands that believe in the power of meaningful stories, purposeful conversations, and positive impact.

Interested in reaching our audience or supporting the mission?

Our Partners

Powered by Horicon Bank, The Natural Choice.

About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

Discover more at DailyCrown.co.

Carry the Flame. Wear the Crown.™

Contact Toni Harris Taylor

Website

LinkedIn

Elzie chats with tech entrepreneur Artem Koren, Co-founder and Chief Product Officer of Sembly AI. They delve deep into the world of AI, entrepreneurship, and the secret sauce to achieving success. Artem shares invaluable wisdom, from choosing the right business partner to the importance of securing funding.

Listen in as they discuss his journey with start-ups, including an intriguing venture incorporating AI in cancer biopsies. Get a sneak peek into Sembly AI’s groundbreaking technology designed to revolutionize meetings. With exciting features on the horizon, the future looks promising for this AI meeting assistant.

Don't miss Artem's perspectives on fostering innovation while maintaining focus. This episode is packed with insights you wouldn't want to miss! Curious? Sign up for a free trial to experience the transformative power of Sembly AI.

Episode Highlights:

04:54 - I would say that in any startup or in most startups, the three things that typically take center stage and determine survivability are: your ability to raise capital, your ability to build products, and then the ability to take that product to market. And if you can't put a check mark of some weight in all three of those categories, success is very not guaranteed.

08:29 - If you have a great idea, the best thing is not to start building the tech, but to get a really brilliant designer to create a beautiful visualization of what the tech will be and find those initial investors who will see it, be wowed and will help you get off the ground with that initial investment.

26:15 - Innovation is primary and has always been at Sembly. So, I think it's a factor of just me and how I view innovation. I'm probably on board with Elon Musk, and I believe that ultimately, what makes a company long-term competitive is how quickly it innovates.

Go Beyond the Podcast

The Daily Crown is more than a podcast. We're building a place where faith meets everyday life and business, helping believers grow in faith, focus, and fellowship.

Become a Daily Crown Supporter

If The Daily Crown is encouraging, challenging, or equipping you, consider becoming a Daily Crown Supporter for just $4.99/month.

Your support helps us continue creating independent, faith-centered media. You'll also receive access to our Daily Crown Podcast Companion, featuring daily devotionals, Scripture and audio reflections, personal reflections, prayer, and opportunities to connect with others on the journey.

Prefer to give once? Leave a one-time tip

Join Us Around the Campfire

Faith and business were never meant to be journeys we walk alone.

Daily Crown Campfire is our monthly gathering for believers in business to connect, share wisdom, encourage one another, and grow together. Pull up a chair. There's room for you.

Partner With The Daily Crown

We collaborate with organizations and brands that believe in the power of meaningful stories, purposeful conversations, and positive impact.

Interested in reaching our audience or supporting the mission?

Our Partners

Powered by Horicon Bank, The Natural Choice.

About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

Discover more at DailyCrown.co.

Carry the Flame. Wear the Crown.™

Contact Artem Koren

LinkedIn

Website

Angela Lewis, Founder of ALA Public Relations, delves into the intricate world of podcast outreach and the strategy behind getting your message out. Discover her top three criteria for matching clients with shows and learn why a podcast's listener count isn't the end-all for guest appearances.

Angela offers a fresh perspective on the role of both podcasts and guests in marketing and shares priceless tips on building a lasting connection beyond the microphone. Don't miss out on her valuable advice tailored for anyone looking to amplify their voice in the digital space.

Tune in to hear the full conversation and uncover the secret to earned media success!

Episode Highlights:

03:22 - It's knowing who you are, what's important to you, and where you're going to be able to make the decisions about opportunities. Then it's also looking at your skill set and seeing what you're great at, and then being able to see if that opportunity that is presented aligns with something that actually works for you.

13:39 - I chose podcasting because there are a lot of podcasts and the structure of podcast is really long form content. And most podcast hosts actually want to build connections versus someone being hired by a TV station to do this five-minute segment. So, you can really deep dive and get to know people. I work only with people who are service-based or they work for a nonprofit, and the organization has hired me to help share the mission of the organization.

18:21 - Don't be a guest on a podcast without the right equipment. I've heard podcasts where people don't have microphones. My microphone's right here and I wear headphones as well so that there isn't an echo. And you want to have clear, crisp audio. It doesn't matter how much, you know, if people can't hear it. It doesn't matter how much you want to help them if your audio is so bad, that it's distracting.

Go Beyond the Podcast

The Daily Crown is more than a podcast. We're building a place where faith meets everyday life and business, helping believers grow in faith, focus, and fellowship.

Become a Daily Crown Supporter

If The Daily Crown is encouraging, challenging, or equipping you, consider becoming a Daily Crown Supporter for just $4.99/month.

Your support helps us continue creating independent, faith-centered media. You'll also receive access to our Daily Crown Podcast Companion, featuring daily devotionals, Scripture and audio reflections, personal reflections, prayer, and opportunities to connect with others on the journey.

Prefer to give once? Leave a one-time tip

Join Us Around the Campfire

Faith and business were never meant to be journeys we walk alone.

Daily Crown Campfire is our monthly gathering for believers in business to connect, share wisdom, encourage one another, and grow together. Pull up a chair. There's room for you.

Partner With The Daily Crown

We collaborate with organizations and brands that believe in the power of meaningful stories, purposeful conversations, and positive impact.

Interested in reaching our audience or supporting the mission?

Our Partners

Powered by Horicon Bank, The Natural Choice.

About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

Discover more at DailyCrown.co.

Carry the Flame. Wear the Crown.™

Contact Angela Lewis

LinkedIn

Website

In this episode of the Enterprise Now show, Elzie Flenard engages in a conversation with entrepreneur and founder Kimberly Spencer. Kimberly is a certified high performance coach, bestselling writer, health junkie, freedom-lover, & unsinkable optimist. The conversation unfolds into a discussion about Kimberly's entrepreneurial journey, beginning with her decision to drop out of college at 17 to pursue an acting career. 

Kimberly talks about her coaching business and emphasizes the significance of resilience in entrepreneurship and how self-mastery plays a crucial role in personal and professional development. They discuss the power of taking ownership of one's journey and the transformation that occurs through challenges.

Overall, the conversation provides a rich tapestry of Kimberly's entrepreneurial journey, self-mastery principles, coaching philosophy, and the transformative power of podcasting.

Highlights:

14:36 - I came up with the idea, but I was doing all the things that I call productive procrastination. It was like doing the logo, like building a business plan. It looked really good, but I felt that there was no money flowing in from it and that whole process, and I had to take ownership of where I felt like my blame ended and where I would stop blaming my former business partner for my current circumstances and my lack of success. In my case, it was in my coaching business. 

27:03 - When you've borrowed people's audiences enough, because you've guested on other people's podcasts, they've heard your message, they want to learn more, and you have your own podcast, then they're in an incubator of being able to consume your content, get to know you, understand your messaging, understand your values, and then discern based on long-form content if they want to buy rather than like short 15-second reels, where you're mouthing something that they may forget in a couple of days, like when you take the time to consume a podcast, three out of four people who listen to podcasts listen to learn something new.

30:59 - This is where I get very on with podcasters. Do the guest a favor, release the episode, honor your commitment, and be impeccable with your word, because podcasting can be a really good thing. This is like the secret sauce, guys, like it can be a beautiful way to pick your brain, like where you get the concepts, the knowledge, the book recommendations, the strategies—and you're like, holy crap, I'm getting this for free. Yes, you're getting this because you are committing to share their message and their strategies with the world. What drives me up a wall is when podcasters do that and then they don't release the episodes because only 5 percent of podcasts do, releasing an episode every 90 days.

Go Beyond the Podcast

The Daily Crown is more than a podcast. We're building a place where faith meets everyday life and business, helping believers grow in faith, focus, and fellowship.

Become a Daily Crown Supporter

If The Daily Crown is encouraging, challenging, or equipping you, consider becoming a Daily Crown Supporter for just $4.99/month.

Your support helps us continue creating independent, faith-centered media. You'll also receive access to our Daily Crown Podcast Companion, featuring daily devotionals, Scripture and audio reflections, personal reflections, prayer, and opportunities to connect with others on the journey.

Prefer to give once? Leave a one-time tip

Join Us Around the Campfire

Faith and business were never meant to be journeys we walk alone.

Daily Crown Campfire is our monthly gathering for believers in business to connect, share wisdom, encourage one another, and grow together. Pull up a chair. There's room for you.

Partner With The Daily Crown

We collaborate with organizations and brands that believe in the power of meaningful stories, purposeful conversations, and positive impact.

Interested in reaching our audience or supporting the mission?

Our Partners

Powered by Horicon Bank, The Natural Choice.

About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

Discover more at DailyCrown.co.

Carry the Flame. Wear the Crown.™

Contact Kimberly Spencer

Website

LinkedIn

Dive into an invigorating discussion with Elzie and brand alchemist, Kati Pauls of KP Design, as they navigate the transformative landscape of branding and website design. Discover Kati's unique observations on the effects of artificial intelligence on the industry, and learn why she champions specialization over dilution of skills.

Gain insights from her personal journey of scaling her business while sticking to her "North Star". Uncover the power of strategic partnerships, and how they've bolstered Kati's business without sacrificing her individuality.

This episode offers a glimpse into the complexities of aligning business decisions with lifestyle choices and the art of maintaining authenticity in a rapidly evolving market. Tune in for an enlightening conversation that doesn't shy away from hard truths and thought-provoking insights.

Episode Highlights:

06:09 - I'm a specialist. I'm doing this by myself. I'm not growing a team. So, usually when I come across coaching, the first thing is, "Oh, hire this person, hire that person, hire that person. Let's grow the team. That's the only way to scale your business." But that's just not how I work.

10:31 - The Alchemist is my truth. I read it every year, and every time I read it, there's something in it that gives me a message that I wasn't expecting to get. So, when I thought about The Alchemist for myself, it's like, "This makes sense because when someone works with me, they're expecting a transformation of some kind." So, we're taking one thing and transforming it into something else.

13:54 - When you are building your brand, you have to first look at your own brand and ask yourself if you connect. What is your emotional reaction when you see your brand? If the reaction is not great, if you're even just a little bit embarrassed or timid about your brand, that's a problem. If you want to grow your business, your brand has to be able to be out there on your behalf 24/7.

Go Beyond the Podcast

The Daily Crown is more than a podcast. We're building a place where faith meets everyday life and business, helping believers grow in faith, focus, and fellowship.

Become a Daily Crown Supporter

If The Daily Crown is encouraging, challenging, or equipping you, consider becoming a Daily Crown Supporter for just $4.99/month.

Your support helps us continue creating independent, faith-centered media. You'll also receive access to our Daily Crown Podcast Companion, featuring daily devotionals, Scripture and audio reflections, personal reflections, prayer, and opportunities to connect with others on the journey.

Prefer to give once? Leave a one-time tip

Join Us Around the Campfire

Faith and business were never meant to be journeys we walk alone.

Daily Crown Campfire is our monthly gathering for believers in business to connect, share wisdom, encourage one another, and grow together. Pull up a chair. There's room for you.

Partner With The Daily Crown

We collaborate with organizations and brands that believe in the power of meaningful stories, purposeful conversations, and positive impact.

Interested in reaching our audience or supporting the mission?

Our Partners

Powered by Horicon Bank, The Natural Choice.

About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

Discover more at DailyCrown.co.

Carry the Flame. Wear the Crown.™

Contact Kati Pauls

LinkedIn

Website 

Join Elzie and Angela Black, the revered Customer Queen, as they unravel the art of turning customer service lemons into loyalty lemonade. Discover how a small desk mishap with Amazon blossoms into a masterclass on maintaining grace under pressure.

Angela's candid tales from the frontline of sales—complete with hang-ups and tears—will equip you with the emotional armor necessary to conquer customer service battles. Meanwhile, Elzie underlines the importance of gratitude, and the pursuit of entrepreneurial dreams.

This is not just about keeping customers but it's a deeper dive into why "all money is not good money" and how to respect your business boundaries. Eager for the blueprint to customer recovery and professional poise? Tune in for insight that balances humanity and business, with a sprinkle of tough love.

Episode Highlights:

09:11 - I surround myself with people who are doing really well in business and I learned from them. That's what I didn't do and the mistake that I made the first two times was I didn't surround myself with a community of people that were supportive and understood what it's like to be an entrepreneur. I didn't get the help that I needed. I didn't invest in myself, and now I do.

17:54 - Things that you can delegate to people, delegate. And I know people have tight budgets. That's why I say hire your teenage kids, if you have kids that you can hire, but also look into hiring a VA. There are a lot of VAs that are overseas that you could hire to do some of these personal touches for you, even if it's send an email directly to a person and not a mass email.

23:58 - It makes it easier for me to help a larger amount of people because I see there are so many people who have just not even thought about their customer experience, and you're also going to find out how to build your customer journey from the very beginning, where they find out about your business to the time they purchase from you and beyond. That whole customer journey, I'm going to teach you how to build it out and how to plan it.

Go Beyond the Podcast

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About The Daily Crown

The Daily Crown is an independent, faith-centered podcast and media platform hosted by Elzie Flenard III and produced by Daily Crown Studios.

Through meaningful conversations, biblical wisdom, and practical insights, we're helping believers navigate faith, business, and life with greater purpose.

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Carry the Flame. Wear the Crown.™

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