Daniel discusses the challenges and responsibilities of EMS professionals when dealing with frequent flyers—patients who repeatedly call for assistance, often for non-emergent issues. He emphasizes the importance of treating every patient with respect and professionalism, regardless of their history, and warns against the complacency that can arise from frequent interactions. Mouring advocates for thorough assessments and maintaining a professional demeanor to ensure that legitimate emergencies are not overlooked.

Takeaways -Frequent flyers can be a significant challenge in EMS. -It's easy to become irritated with frequent callers. -Many frequent flyers have preventable issues due to non-compliance. -Ignoring frequent flyers can lead to missing real emergencies. -Professionalism is crucial when dealing with all patients. -Complacency can lead to mistakes in patient care. -Every complaint should be taken seriously by default. -Treating patients with respect is a fundamental duty. -Frequent flyers still deserve thorough assessments. -Being a professional means managing your emotions on calls.

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Daily Debrief is a short-form podcast series airing Monday through Friday! Start your day with Paramedic AF Podcast host Daniel Mouring as he unpacks practical tips and mindset shifts for the everyday EMT and Paramedic!

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