Dan Hill's EQ Spotlight

Today I talked to Chris De Santis about his new book Why I Find You Irritating: Navigating Generational Friction at Work (Ampify, 2022).

Soon, those who qualify as Millennials or part of Gen Z will constitute 70% of the workplace in America. What kinds of work environments and interactive styles will appeal or repel them most? Among the suggestions that Chris De Santis makes is to have a mentor or mentors with whom you feel an organic connection help you “interpret” your latest performance review. Why? The answer is that such reviews are by their very nature political documents, a set of opinions as more or more than they tend to be a helpful pathway forward in your career. Rather than numbers that deliver a series of grades, better would be comments or adjectives that serve as dialogue cues, as in you’re “good” at this and this, with both of those instances being ways in which you’re “lopsided” in favor of what you enjoy doing well and will be well-served to do more of. In this and other ways, the author’s goal as evidenced in this interview is to create a more democratic, more just work environment.

Chris De Santis is an organizational behavior practitioner, speaker, podcaster, and author, working primarily with clients in professional services firms worldwide. Chris holds degrees from Notre Dame, the University of Denver, and Loyola University.

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Victoria Grady about her book (co-authored with Patrick McCreesh) Stuck: How to WIN at Work by Understanding LOSS (Productivity Press, 2022)

The attachment styles we form by eight months of age can endure our entire lives, with an appreciable impact on how we relate to both our boss and the physical environment at work. A case in point is the famous Peanuts character Linus Van Pelt, as he lugs around his “security blanket.” Grady has made the importance of connection her mission, whether it be leaders responsible for cultivating a healthy company culture or managers trying to engage and motivate their staffs.

Victoria Grady is the academic director of the MSM Graduate Program and associate professor of Management/Organizational Behavior in the School of Business at George Mason University. She’s also a professor in residence for Forvis. Besides other previous books, Grady has written articles for publications like the Harvard Business Review and the Journal of Change Management.

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Richard Reeves about his important new book Of Boys and Men: Why the Modern Male Is Struggling, Why It Matters, and What to Do about It (Brookings Institution, 2022).

The statistics are stunning. Men have a 9% lower graduation rate from college. One in three men without a completed high school education are now out of the workforce. About 40% of births take place outside of marriage (up from 11% in 1970). And men are 50% more likely to die from Covid-19 than women after contracting the virus. The long and short of it, while also advocating for full, real opportunities for women, short shrift is often being given to the problems men face. Neither ignoring the problem (the liberal choice, often) or suggesting we turn-back-the-clock to the 1950s (the conservative choice, often) will suffice. In this episode, Richard Reeves dares to propose some real solutions regarding education reforms, workplace opportunities, and pro-childrearing roles for all dads, married or otherwise.

Richard Reeves is a senior fellow in economic studies at the Brookings Institution. He’s the author of the 2017 book Dream Hoarders and is also a regular contributor to The New York Times, Washington Post, Wall Street Journal, and The Atlantic.

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Jim Wilson about his book (co-authored with Paul Daugherty) Radically Human: How New Technology Is Transforming Business and Shaping Our Future (HBR Press, 2022).

Technology has evolved from device intelligence to data intelligence (big data) to now the new stage of a more human-centric approach where the user/worker’s needs, wants and biases are being taken into account to make technology easier to deploy and more of an equal partner. That’s the progression Jim Wilson champions in this book and on-air conversation. Covid-19 ushered in not only a host of human behavior changes, e.g., hybrid work arrangements and the Great Resignation, the pandemic also spurred the Great Acceleration as companies rushed to adopt technology that will transform their business practices. How to do so in a way that will democratize technology, empowering employees and rewarding customers along the way, is the challenge that Wilson addresses here. After all, technology innovations that don’t also safeguard and enhance trust will instead create “algorithm aversion,” and undercut the promise of how technology can benefit companies, societies and individuals alike.

Jim Wilson is the Managing Director of Thought Leadership & Technology Research at Accenture Research. Jim speaks to business audiences worldwide, is a long-time contributor to the Harvard Business Review and has been cited as one of the top 50 Business Innovators by CODEX.

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to David Livermore about his book Digital, Diverse & Divided: How to Talk to Racists, Compete with Robots, and Overcome Polarization (Berrett-Koehler, 2022).

While the author argues that cultural intelligence (CQ) begins where EQ leaves off, in truth key attributes of EQ like understanding another person’s motivations and figuring out how to address them matter in both cases. Nowadays the challenge of connecting well only becomes harder, of course, given how social media means we often occupy echo chambers that merely reinforce what we already know and believe, as opposed to achieving a better understanding of how a person from a different place, or of a different race, gender, faith or political persuasion might see the matter at hand. This episode delves into how organizations must live up to their espoused values, plus instances where that fails to happen and what the corrective steps might be.

David Livermore is the president and cofounder of the Cultural Intelligence Center in East Lansing, Michigan, and a research fellow at Nanyang Technological University in Singapore. He’s held a variety of leadership positions in nonprofit organizations around the world and taught at numerous universities in addition to being a speaker and advisor to Fortune 500 companies and governments in over 100 countries.

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Jamie Fahey about his book Futsal: The Indoor Game That Is Revolutionizing World Soccer (Melville House, 2021).

Some 60 million people player futsal worldwide, as this five-a-side version of football (soccer) is both a fast-moving, highly-entertaining sport in its own right as well as a breeding ground for great footballers on the world stage. Played on a field somewhere between the size of a basketball and handball court, futsal is a game with “no time, no space,” requiring mental agility from those who play. As this week’s guest also notes, the equivalent would be football played with 37-a-side. As for the coaching duties involved, well, with as many as 80 substitutions a game versus the two allowed in football matches, getting the most out of your players means empowering them to make decisions on the field in real time. If by analogy, soccer is lumbering corporate bureaucracy, then futsal is five entrepreneurs in action.

Jamie Fahey is a Guardian journalist with over 20 years of experience on several U.K. national newspapers. Consumed by football (soccer) and futsal since his childhood in Liverpool, Jamie has played semi-professionally and been a coach. He’s the Guardian’s primary futsal reporter, and a previously played a coach-mentor role in the English Football Association (FA).

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Eric Posner about his book How Antitrust Failed Workers (Oxford UP, 2021).

When anti-trust cases are brought forward, typically they involve monopolies exercising undue power in regards to products or services. Rarely do labor issues get the same treatment. Reasons vary from the previous power of unions, to the expense and risk of going to trial, to whether the potential for unfair, uncompetitive practices get scrutinized at all. Posner points in this episode to why the laws may need strengthening. Issues include stagnant wages, and the use and abuse of non-poaching, non-complete and arbitration clauses in the contracts that workers sign. Add in the practice of gig workers and rising inequality issues related to household wealth, and you can’t find a more timely topic than this one.

Eric Posner is a professor of Law at the University of Chicago. He’s currently on leave and working for the Anti-Trust Division of the U.S. Justice Department. (Note that his views do not necessarily reflect those of the Justice Department.) Two previous books by Posner were each separately chosen as a book of the year in 2018, one by The Economist and the other by The Financial Times.

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to John List about his book The Voltage Effect: How to Make Good Ideas Great and Great Ideas Scale (Currency, 2022).

Want to go on an exuberant, incisive ride through why so many initiatives flounder and how, conversely, you can increase the odds of success? Then listening to John List will be for you. List takes us through his favorite, highly relevant behavior economic principles: loss aversion, confirmation bias and framing among them. Then this episode digs into why 50 to 90% of initiatives fail to scale. List emphasizes the role that false positives and unscalable ingredients play. As to the secrets of building out an idea, knowing when to quit stands out for reasons worth listening in for. Finally, the importance of scaling a company’s culture explains why the gladiatorial culture at Uber wasn’t sustainable at scale.

John List is a professor of economics at both the University of Chicago and the Australian National University. After being the chief economist at Uber and Lyft, he now holds that role at Walmart. He’s also previously been on the Council of Economic Advisers for The White House.

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Andrea Karnes' book Women Painting Women (Delmonico Books, 2022) documents a wide-ranging exhibit inclusive of women as both the makers and subjects of paintings. The artists hail from around the world, and over the past half-century. Our conversation took several directions. One was to discuss the power of the gaze; who’s looking, who’s being seen, and the poses evident more a matter of self-agency or passivity. Another angle was the body itself, with these female images being more realistic and often far less glamorous than commercial popular culture allows for. Third, what subject matter tropes are being overturned – from Christianity to pornography, and points in between. As the exhibit strived to accomplish, there should be something here for everyone – women especially.

Andrea Karnes is the Chief Curator at the Modern Art Museum of forth Worth. She joined the museum as a receptionist in 1989 and has risen through the ranks into her current role, where she has served as the curator for over 40 shows that mostly focus on female artists.

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Melina Palmer about her book What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Mango, 2021)

Once you realize that the average person makes 35,000 decisions a day, it makes total sense that habits drive 95% of our behavior. Otherwise, we’d become paralyzed with analysis paralysis in trying to choose what to do next. As Melina Palmer fully recognizes, behavioral economic principles help to unlock the mystery of why people do things that seem so confounding. How could it be, for instance, that giving the gift of two mints with your check in the restaurant can lead to a 14% increase in the average tip for the waiter? Well, gratitude—the principle of reciprocity—weighs in. From the difference between satisfaction and delight to what the peak/end rule can make a small business more prosper if used well, this is both a fun and meaningful episode.

Melina Palmer is the founder and CEO of the Brainy Business and hosts the podcast by that same name. She received a Masters in behavior economics from the Chicago School of Professional Psychology, teaches at the Texas A&M Human Behavior Lab, and writes a column for Inc. magazine.

Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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