Dan Hill's EQ Spotlight

Today I talked to Mohammad F. Anwar and Frank Danna about their book Love as a Business Strategy: Resilience, Belonging & Success (Lioncrest, 2021).

Rarely will executives leave themselves vulnerable by sharing what they did wrong in managing people, which in turn led them to take corrective actions. Mohammad Anwar is that rare exception, even going so far as to share on the air his “infamous refrigerator email” where he tore into employees for leaves a “disgusting” mess in the company’s breakroom refrigerator. How to create a psychologically safe place to work is the underlying theme of this episode, which ranges from answering why new hires at Softway always start on a Friday to explaining, a little, about how giving “spot raises” have superseded the previous “fish market” system of dickering for pay increases as part of annual performance reviews.

Mohammad F. Anwar is the founder and CEO of Softway, a business-to-employee solutions company that helps build high-performing companies. Frank Danna is a Director at Softway.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Roberta Moore, author of Emotion at Work: Unleashing the Secret Power of Emotional Intelligence (Conscious Choice, 2018).

Much like methodologies that focus on a range of personality traits, the approach taken by today’s guest looks at 16 different skills grouped into five categories. Those categories are self-perception, self-expression, interpersonal, decision-making, and stress management. Which are you best at? Where might you falter? Compare your answers to those Moore shares from two decades of work with clients in leadership roles across a range of industries. One notable client: a high-powered art dealer whose ability to handle stress is challenged anytime a “cargo” of Van Goghs, for instance, run the risk of going unguarded on the tarmac when the flight schedules change!

Roberta Ann Moore is a business executive and licensed therapist, certified in Dr. Reuven Bar-On’s model of emotional intelligence. She provides assessments, training and developing using the EQ-I 2.0 and EQ 360 programs as a framework.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Clint Pulver about his new book I Love It Here: How Great Leaders Create Organizations Their People Never Want to Leave (Page Two, 2021).

If you’ve ever completed an annual employee survey by filling-in-the-bubbles, this episode is for you. Clint Pulver’s approach to knowing what employees are thinking (and feeling) has been to pose as if he’s a job seeker at that company or organization so he can catch the “vibe” in an anonymous, candid conversation with his would-be colleagues. Why is the Great Resignation happening? Clint suggests it’s because workers remember how they were treated when Covid-19 first struck (indifferently) and that a Great Rethinking of careers prompted the Great Resignation. Learn as well about Clint’s perspective on managers, and why the ideal type, the mentor manager, is premised on earned trust and being an advocate for those on staff.

Clint Pulver is an Emmy award-wining speaker, aka the Undercover Millennial, and also a musician, pilot, and workforce expert whose specialty is employee retention. As a professional drummer, he’s appeared in feature films and on America’s Got Talent.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Lindsey Pollak about her book Recalculating: Navigate Your Career Through the Changing World of Work (HarperCollins, 2021).

How can envy be a positive catalyst for changing your career? Why is curiosity so vital? (Hint: it’s been said that “Learning is the new pension.”) These are among the topics, and emotions, covered in this episode that runs the gamut from getting hired to managing both your boss and your personal brand. Along the way, this episode delves into what kinds of emotions one might feel at every stage in one’s career. While fear is likely during the job search, and a mixture of happiness, pride and relief on starting the new job, it’s important as well not to let shame keep you from getting the credit you deserve for a job well done. After all, as Pollak notes performance is table stakes, and vital to success. But so is burnishing your image and getting exposure. A job well done that isn’t noticed won’t advance your fortunes.

Lindsey Pollak is the New York Times bestselling author of three previous books and was named to the 2020 Thinkers50 Radar List of global management thinkers. Her consulting and keynote speaking clients have included over 250 various corporations, law firms, and universities.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Mike Robbins about his new book We're All in This Together: Creating a Team Culture of High Performance, Trust, and Belonging (Hay House, 2020).

COVID-19 has spurred two major issues for companies in general, and often their HR departments in particular: remote/hybrid work, and retention given the Great Resignation as workers leave companies to find workplaces that better align with their values and dreams. This week’s guest, Tim Robbins, is intimately familiar with both of those challenges as well as the topic of DEI (Diversity/Equity/Inclusion) in the aftermath of George Floyd’s death and so many others in recent years. Long-term, Robbins has also addressed EQ, employee burn-out, mental health, and how best to handle teamwork and conflict over his 20+ year career. Binding it all together is an approach outlined in this episode, which involves the four pillars of providing psychological safety, inclusivity, constructive “sweaty-palm” conversations (to resolve conflict) and a caring approach.

Mike Robbins is the author of four previous books. He’s a speaker, consultant, and thought leader whose clients have included Google, Wells Fargo, Microsoft, Gap, and the Oakland A’s. Besides being a regular contributor to Forbes, his work has been featured in The Harvard Business Review, The New York Times, Fast Company, the Wall Street Journal, and NPR.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Gautham Pallapa about his new book Leading with Empathy: Understanding the Needs of Today's Workforce (John Wiley and Sons, 2021).

The World Health Organization’s director-general has called Covid-19 more traumatic than World War Two. Add in other issues like racism, sexism, and inequality and there’s never been a more important moment for leaders to step up and be more empathetic. What are the limiting beliefs that may hinder their ability to be so? As my guest observes, too often being the “strong silent type” with a kind of militaristic mindset means these leaders may practice cognition empathy, but rather progress beyond it to emotional and compassionate empathy. What do those two versions entail? Not merely seeing the other person’s point of view, but going on to form a real connection, feeling the other person’s pain points and doing something to reduce them. In this episode, the emphasis is on creating psychological safety so employees can collaborate and innovate in meaningful ways that create not just a better work/life balance, but a work/soul balance as it were.

Gautham Pallapa, PhD, is the founder of Transformity and an executive advisor at VMware. Gautham was born in Bangalore, India and received his PhD from the University of Texas, Arlington.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Daniel H. Pink about his new book The Power of Regret: How Looking Backward Moves Us Forward (Riverhead Books, 2022).

After the emotion of love, regret is the second most common emotion people report feeling. Regret is therefore our single most common negative emotion, and yet an emotion that we can benefit from. In this episode, the celebrated author Daniel H. Pink explains that what we regret also serves as a compass pointing us toward what we value most and want to get right in our lives. What did Pink learn from his global survey that catalogued over 16,000 regrets? That they fit into four categories: connection regrets, boldness regrets, foundation regrets, and moral regrets. From the goals of love, learning, stability, to being lovable, these regrets compel us to be better by ideally reflecting, rather than brooding, over what might have been better. One fun or at least intriguing take-away from this episode: you can hear about Pink’s own Regret Resume, i.e., the two take-away lessons that reflecting on his regrets taught him first and foremost.

Daniel H. Pink is the author of the New York Times bestsellers A Whole New Mind, Drive, To Sell Is Human, and When. His books have sold millions of copies and have been translated into 42 languages. His TED talk has been viewed over 38 million times. Daniel hosted the TV series Crowd Control on the National Geographic Channel.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.Today I talked to Daniel H. Pink about his new book The Power of Regret: How Looking Backward Moves Us Forward (Riverhead Books, 2022).

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Carl Rhodes about his book Woke Capitalism: How Corporate Morality is Sabotaging Democracy (Policy Press, 2021).

When Milton Friedman published Capitalism and Freedom in 1962, whose freedom was he referring to? When you know the answer is corporations, you can begin to understand both what neoliberalism was all about and why today Woke Capitalism may not be so much a harbinger of socialism as it is a way to distract the conversation from real economic reforms. That’s indeed the take of Carl Rhodes, whose book explores the plutocracy that America and otherwise democratic countries are at risk of becoming if they haven’t gotten there already. Abraham Lincoln’s Gettysburg Address famously included the pledge that government “of the people, by the people, and for the people” shall not perish. Rhodes is warning, in effect, that the world of George Orwell’s Animal Farm in which some pigs are more equal than others may be now dangerously closer to the truth.

Carl Rhodes is Professor of Organization Studies at the University of Technology Sydney. There he researches the ethical and democratic dimensions of business and work. Carl regularly writes for the mainstream and independent press alike on issues related to ethics, policy, and the economy.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Shameen Prashantham about his book Gorillas Can Dance: Lessons from Microsoft and Other Corporations on Partnering with Startups (Wiley, 2021).

In a nutshell, the distrust that must be overcome in business partnerships involving large companies and startups consists of Will they screw up? versus Will they screw us over? In other words, corporations harbor concerns about the competency and reliability of their startup partners. In turn, entrepreneurs worry that they will be taken advantage of, with their I.P. being co-opted or outright stolen. To establish trust rather than fear isn’t easy, as Dr. Prashantham acknowledges in this episode. A lot of stress can only be resolved by establishing how the partnership is a true win-win. At the same time, the person at the “bridge” on the corporation’s side must be at once an advocate, a diplomat and mentor, spanning boundaries within the corporation to bring multiple business units on-board to ensure the collaboration can succeed. All this and more gets covered in this episode, which concludes by exploring how the answer to what’s the “next China” may actually be China outside of its largest, showcase cities.

Dr. Shameen Prasantham is Professor of International Business & Strategy and Associate Dean (MBA) at China Europe International Business School (CEIBS) in Shanghai, China. His academic specialty is business partnerships that contribute to sustainable development goals.

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Martin Wells about his new book No One Playing: The Essence of Mindfulness in Golf and in Life (John Hunt, 2022). 

As Martin Wells explains, to imagine you’re in control, on a golf course or otherwise in life, is downright “absurd.” It’s not that you “get into the zone”; instead, the zone finds you. In those and other ways, this delightful book and author both honor golf as a sport and find much more in playing this game that offers us insights into human nature and behavior. Want to know which emotions may help you putt better? Why there’s a thin line between humility and humiliation? Want to hear about the saga that has been Tiger Woods’ career? Then this episode is for you. Addition highlights include a discussion of Jean Van de Velde’s epic 1999 Open Championship meltdown, along with the wisdom of Bobby Jones’ observation that “The length of a golf course is five inches—the space between your ears.”

Martin Wells has worked as a psychotherapist in the National Health Services (NHS) for over 30 years. He lives in Bristol, England, and at age 70 is still a single figure handicap golfer. He’s also played senior amateur and semi-professional soccer for nearly 20 years. 

Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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