Welcome to show 357 of the Data Driven podcast! This week, we welcome Luke Diaz to the show.

Luke has an impressive track record of scaling startups to staggering annual recurring revenues, and today, he's here to shed light on the pivotal role of customer success in growing a business. We'll dive deep into the intricacies of customer success management, its impact on subscription models, and the measurements that underpin it. Luke also shares personal insights into his daily habit tracking and the data-driven approach to setting quarterly goals.

But that's not all – Luke opens up about his journey from being a hedge fund manager to making a name in the software industry, cultivating unyielding ambition, and the significance of customer feedback in lieu of venture capital insights.

05:27 Marketing function has evolved, delivering value.

09:15 Companies need high retention to be successful.

13:34 Emphasizing the challenge of defining success in startups.

17:07 Analyze customer success, product strength, usage frequency.

20:01 Companies hesitant to invest in customer success.

24:38 VC interviews, cautionary tales, and relationship importance.

26:12 Caution to look at numbers in term sheets.

32:32 Entrepreneur achieves $100 million sale in 7 years.

34:13 Machine learning hype outweighs business value currently.

36:40 CSMs can upload public filings to chat GPT 4 for efficient reading.

39:47 Screenshots are simple, stable, and pervasively used.

43:34 Star Trek technology influencing modern innovations.

48:10 Recent recommended books on leadership and strategy.

50:22 Thank you to guest Luke Diaz, feedback appreciated.

Today, we're thrilled to welcome a special guest, Jeremy Utley, an academic marvel from Stanford, whose work on AI and idea flows is altering the landscape of business and innovation. In this episode, titled “Jeremy Utley on Getting the Most out of LLMs”, we dive into Jeremy's FIXIT approach for leveraging Large Language Models (LLMs) such as ChatGPT.

Jeremy will unpack the nuances of FIXIT, showing us the importance of providing context, iterative interaction, and team incubation while using AI. We'll reminisce about how technology has evolved from cell phone minutes to AI, which is becoming as ubiquitous as smartphones once were.

Frank will voice concerns about the technical aspects, like token length, while agreeing with Jeremy's method. We'll examine why AI needs to be seen as a collaborative partner rather than a magical solution. Jeremy will shine a light on his book "IdeaFlow" and share his insights on the psychological barriers hindering the effective use of AI in practice.

Expect to hear anecdotal wisdom about the transformative impact of ChatGPT, the importance of prompt engineering, and the potential of AI to refine negotiation skills. Jeremy will even offer examples of how generative AI can offer fresh perspectives on personal and emotional decisions.

Don’t forget Frank’s experiments with creating custom GPTs, such as for our character Bailey. Our lively discussion promises to leave you with a wealth of knowledge on interacting with and extracting maximum value from AI.

For all this and much more, stay tuned in as we journey through the possibilities and realities of AI as a tool for amplifying human capacity.

And before we kick things off, a quick reminder to check out Audible for the best in audiobooks, and please take a moment to rate and review Data Driven to help us grow and bring you content you love.

Now, without further ado, let's get data driven.

00:00 "Idea flows: the only business metric that matters."

05:35 Striving for the best is essential.

06:46 Expert hesitations on using AI for knowledge.

11:27 Asking for help, ended up with an image.

14:41 Convince family to take job offer role-play.

16:08 Learning new skills and fostering imagination through technology.

19:54 Seek understanding from personal experiences and examples.

25:48 Keanu Reeves movie sparks philosophical wonder.

28:42 AI prompts emotional epiphanies for life decisions.

32:11 Accidental query on creating GPU prompts explanations.

36:08 Instructions for using voice mode during coaching.

39:50 Ease of use and utility in busy life.

43:18 Key to AI success: Team collaboration is essential.

47:07 Kids don't care about data plans.

50:45 Released groundbreaking technology; implications for all industries.

53:18 Excited to buy internet access for chat.

54:54 Jeremy Utley wows with innovation and wisdom.

In this episode, we delve into the profound enablement of large language models like ChatCPT and how they stand to revolutionize personalized learning. Rene gives us a glimpse of a future where robots and AI can liberate us from mundane chores and reshape the workforce, as seen with robots now flipping burgers at McDonald's.

Imagine the world of quantum computing, where current strategies are reimagined to solve gargantuan optimization problems, a realm of technological advancement that Rene is no stranger to, and one which he assures holds the keys to the future, especially with security.

The conversation takes a personal turn as Rene reflects on his origins in former East Germany and how peaceful protests carved the path to a united nation and consequently, his journey into AI. 

06:05 Digital humans are embodied AI in a digital realm, replicating human appearance and emotion.

09:51 AI approximating language and emotions' impact debated.

13:14 Warning about irresponsible use of deepfake technology.

16:06 Rapid evolution of bank heist and technology.

19:20 Create 3D scenes from mine interior.

21:43 Excitement for AI courses evolving into practical use.

26:42 Labeling dangerous AI, balancing regulation and innovation.

28:12 Automation impacts taxes, privacy, and human creativity.

32:11 Language models can help, but verify outcomes.

36:54 Tech companies develop own silicon for efficiency.

38:09 Excitement over open weight AI models release.

42:40 War and pandemic showed weak supply chains.

46:26 Quantum computing holds untapped potential, significant savings.

47:54 Data encryption is essential for online security.

52:05 GPT chat provides effective personal information summaries.

55:55 Audible sponsors podcast; free audio book offer.

58:23 Digital podcast journey with Rene Scholter. Subscribe!

In this episode, our Andy Leonard and Frank La Vigne sit down with Ronen Dar, the co-founder and CTO of Run AI, to explore the world of artificial intelligence and GPU orchestration for machine learning models.

Ronen shares insights into the challenges of utilizing GPUs in AI research and how Run AI's platform addresses these issues by optimizing GPU usage and providing tools for easier and faster model training and deployment. The conversation delves into the concept of fractional GPU usage, allowing multiple workloads to run on a single GPU, making expensive GPUs more accessible and cost-effective for organizations.

• Run AI https://www.run.ai/
• Acquired Podcast Episode on Nvidia https://www.acquired.fm/episodes/nvidia-the-machine-learning-company-2006-2022

04:40 GPU technology enabled for cloud AI workloads.

07:00 RunAI enables sharing expensive GPU resources for all.

11:59 As enterprise AI matures, organizations become more savvy.

15:35 Deep learning, GPUs for speed, CPUs backup.

16:54 LLMs running on GPU's, exploding in market.

23:29 NVIDIA created CUDA to simplify GPU use.

26:21 NVIDIA's success lies in accessible technology.

28:25 Solve GPU hugging with quotas and sharing.

31:15 Team lead manages GPU quotas for researchers.

35:51 Rapid changes in business and innovation.

40:34 Passionate problem-solver with diverse tech background.

43:38 Thanks for tuning in, subscribe and review.

In this episode, Frank sits down and talks with Devvret Rishi on powering real-world AI projects with declarative ML and the importance of open source.

Andy was not able to attend this recording, but will be back next week!

04:36 Build, train, serve, deploy; critical data engineering link.

07:24 Model configuration for input output prediction summaries.

11:05 Saw spike and heavy churn after rollout.

16:21 Advancements in AI: use pre-trained deep learning models.

19:38 Trends for Gen AI: creative use cases, specialized APIs.

21:31 Questioning a sales tactic and legal concerns.

25:58 People can introspect, edit, and change models.

30:02 Early data science projects led to passion.

31:24 Cybersecurity and AI partnership driving industry innovation.

33:58 Understanding randomness as a valuable model feature.

39:39 Technology provides accessible, shared experiences in AI.

41:51 Technology as a companion for psychological support.

44:06 Immigration experience from India to Silicon Valley.

47:59 Unexpected culture shock from Bay Area to Boston.

50:40 Easily learn with hands-on prediabase.com access.

Devvret Rishi is a co-founder of Prediabase, a platform that helps engineers and developers productionize open source AI. The idea for Prediabase came from Rishi's co-founder Piero's experience at Uber, where he noticed that he was constantly reinventing the wheel with each new machine learning project. To streamline the process, he created a tool called Ludwig, which eventually became popular at Uber and was open sourced. Rishi's work with Prediabase has revolutionized the way AI is developed and implemented in engineering teams around the world.

In this episode, the Frank and Andy are joined by special guest Blake Reichenbach, a product manager at HubSpot and the owner of Howdy Curiosity, an online nonfiction bookstore and learning community. The conversation dives into the intersection of data, AI, and the love of books, as they discuss the next steps in managing and mitigating the hallucination part of AI technology, the importance of human interaction with AI tools, and finding the right balance in user experience. Blake shares his insights on integrating AI into HubSpot's platform, emphasizing the need for a balanced approach, and the pitfalls of solely relying on generative AI tools in marketing.

Stay tuned as they also touch on personal matters, career transitions, and the rapid evolution of technology. This episode is packed with valuable insights and engaging conversations - you won't want to miss it!

00:00 HubSpot is a leading CRM platform.

05:44 New AI features for CMS and websites.

09:33 Gen AI tools need to prioritize meaningful data.

11:34 Summary: Suggesting blending human and AI for success.

15:34 ML models need precise training on nuanced datasets.

17:13 Content marketing: human connection, AI balance, user experience.

21:24 Approach content marketing like a multi-bandit test.

26:56 Selling nonfiction books online and sharing recommendations.

27:54 Rapid tech evolution creating excitement and challenges.

30:56 Balancing work and entrepreneurship for personal growth.

35:24 Thanks Frank, Andy, and Blake for amazing show.

Blake Reichenbach is a proud employee of HubSpot, a leading customer relationship management platform for scaling companies. With a focus on the CMS aspect of the platform, Blake is passionate about helping businesses with their front office needs, including marketing, sales, service, and data operations. With a bias towards HubSpot, Blake believes in the product and the company, and recommends it highly for businesses looking to streamline their operations.

In today's episode, the hosts Frank La Vigne and Andy Leonard are joined by the expert in location data and machine learning, Max Sklar. Max shares insights from his decade-long tenure at Foursquare, delving into the company's evolution, gamification features, the challenges faced in the local search space, and his early interest in location data.

The conversation explores the enduring relevance of foundational tech concepts, the cyclical nature of technology trends, and Max's personal journey into data and machine learning. Max also discusses his podcast, "The Local Maximum," and his diverse interests, including abstract math papers and a project rewriting the US Constitution. Join us as we dive into a thought-provoking discussion about AI, data science, and the ever-evolving world of technology with Max Sklar.

00:00 Foursquare split, confused but loved the concept.

04:29 Rewards program failed due to lack of scalability.

08:44 Early career in New York City's tech boom.

13:05 Foursquare uses phone data to track locations.

16:25 Models analyzed data to improve sentiment analysis.

20:02 Data pipeline technology used for real-time deployment.

20:54 Python written code, comparing different languages used.

24:17 Navigating reinvention in a changing world.

29:38 Joined wireless generation, now known as Amplify, as a software engineer.

31:53 Machine learning brings data to life.

34:26 Using OpenAI API to create interactive content.

40:03 Technology enables limitless creativity and storytelling potential.

42:12 Enjoys volunteering in underserved communities around the world.

44:36 Extensive library and website featuring various projects.

47:48 Please subscribe, rate, and review our podcast.

In this episode of Data Driven, our Andy Leonard and Frank La Vigne are joined by Chris McDermott, VP of Engineering at Wallaroo.AI. Together, they explore the challenges and advancements in the ever-evolving world of machine learning and artificial intelligence.

From the importance of ongoing care for machine learning models to the rise of edge computing and decentralized networks, they touch on the critical need for flexibility and data privacy. Chris shares his insights on the technical challenges of AI and ML adoption, as well as his unique career journey. They also discuss the evolution of technology and the potential future impact of these innovations.

Join us for a deep dive into the world of AI, technology, and the future of machine learning with Chris McDermott on this episode of Data Driven.

00:00 Exploring AI, data science, and data engineering.

06:20 Training and inferring are different stages.

08:12 Legacy AI doesn't require neural networks or GPUs.

12:09 Machine learning models require consistent care and monitoring.

15:10 MLOps merges skills, breaks down silos, collaborates.

16:47 Prefer MLOps to avoid namespace collision. DevOps parallels original Star Wars plot.

20:27 Internet-scale operations require automation and resilience.

24:13 Challenges of integrating AI into business processes.

28:03 New push for edge computing in technology industry.

32:05 Edge technology critical, discussed in government tech symposium.

34:50 Navigating from SendGrid to Twilio simplified processes.

36:15 First foray into data, growing knowledge.

39:33 Technology evolves, builds complexity over time.

44:41 Book recommendation: "Seeing Like a State" by James C. Scott discusses legibility and centralization of power in society.

46:28 Predictable tree farming fails due to ecosystem complexity.

Chris McDermott is a software engineer and entrepreneur who is passionate about creating products that make machine learning more accessible and manageable for users. His focus is on developing a platform that allows for easy deployment and management of machine learning models using any framework and on any architecture or hardware. He believes that current solutions in the market force users into a specific platform, and he aims to provide a more flexible and efficient alternative. With a strong belief in the potential of his product, Chris is dedicated to making machine learning more accessible and user-friendly for people across various industries.

In this episode, Andy and Frank sit down with Pavel Goldman-Kalaydin, head of Artificial Intelligence and Machine Learning at Sumsub, a global company specializing in KYC, AML, and anti-fraud technologies.

They explore the challenges in verifying identities remotely, the rise of deep fakes for fraud, and the use of AI and machine learning to combat these threats. From discussing the impact of technology on security measures to Pavel's journey in the field of computer science and AI, this episode offers insights into the evolving landscape of fraud detection and the intersection of technology, AI, and security.

Join us as we delve into the complexities of anti-fraud measures and the fascinating world of AI and machine learning.

00:00 Securing customer journey from onboarding to verification.

04:44 2 years ago, typical attack to open account.

06:58 German video identification process prolongs account opening.

12:16 Analyze data patterns to make informed decisions.

13:34 Questioning deep fake implications for customer data.

17:42 Advancing technology makes image manipulation easier.

22:32 Financial fraud: creating defects for unexpected reasons.

25:53 Fascinating progress in beta software development.

29:23 Samsung creates its own products, understands customers' needs.

29:58 Problem with defects, educate and ensure understanding.

34:01 Interest in drug development and AI technology.

38:57 Audible sponsors Data Driven with free audiobook.

41:05 Please rate and review our podcast.

In this jam-packed episode, hosts Frank and Andy delve into a wide range of topics, from the chaos of podcast scheduling and the allure of Cyber Week deals, to the behind-the-scenes world of data engineering and AI professionals.

Join us as we journey through the challenges of podcasting, the important roles of data engineers, and the potential open sourcing of Dingo, an innovative blogging automation tool. Along the way, the hosts share personal anecdotes, discuss legislative impacts, and even touch on cult-followed gas stations.

You won't want to miss this delightful, informative, and always data-driven episode!

00:00 Glamorous world of podcasting and Microsoft Bookings.

13:48 Privacy laws are spreading globally, impacting data sovereignty.

27:14 Funny moment at Dunkin' Donuts sparks creativity.

32:27 Importance of data engineering in AI projects.

49:38 Struggling with hearing loss, amplifiers magnify all sounds.

01:02:45 Emotions on camera, times sidetrack, sarcastic leadership.

01:07:32 Excited to hang out at the mall.

01:21:04 Considering discontinuing blog after reaching 100 posts.

01:25:18 Wants to shift focus to new projects.

01:37:09 Transition from long-form to short-form content.

01:49:50 Drove up to Jersey for Christmas, reminisced.

01:58:48 Concerns about coastal development and zoning enforcement.

01:02:45 Here's an example of early FWTV where I am at the mall and not happy about it: https://www.youtube.com/watch?v=f8S7ha9fZWo